Medical Billing Assistant Trainer

About Rotech

Join a Leader in Home Healthcare

At Rotech Healthcare Inc., we're more than a medical equipment provider-we're a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.

With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.

Explore more about our mission and services at Rotech.com.

Overview and Responsibilities

Summary
We are seeking a dedicated Assistant Trainer / VA Central Intake Trainer for our Sleep Central team within our Murray Operations Division. Responsible for training and overseeing new hire PCC-VA (Patient Care VA Customer Service Coordinator) and CSS (Customer Support Specialist Medical Billing & Patient Care) personnel, monitoring performance and providing feedback to management on areas of opportunities, successes and failures for each new hire. Provides constructive feedback and develop plans for immediate and long-term performance improvements. Completes all tasks given by the Department Supervisor and/or Manager.

Essential Duties and Responsibilities

• Actively supports quality assurance monitoring by reviewing live/recorded calls as well as orders processed
• Communicate training needs and on-line resources
• Conceptualize training materials based on data and research
• Conduct employee interviews
• Conducts quality assurance monitoring for all employees on a frequent and ongoing basis to ensure customer satisfaction and compliance with process requirements and quality standards
• Conducts quality assurance monitoring for all new hires for a period of 3 months after training, unless otherwise requested by Supervisor/Manager
• Consult with other trainers, managers, leadership, and assists trainer during larger training sessions
• Create training agendas, strategies, initiatives and materials for in person and virtual trainings
• Develop a schedule to assess training needs
• Develops team members and responds to questions in a timely and professional manner
• Ensures associates adhere to defined schedules and that team members are on task
• Identifies the most appropriate course of action for problem resolution and effectively communicates plans to those impacted
• Instruct employee training and on-boarding
• Maintain a training file on the server for all training materials
• Pro-actively solves problems and provides timely resolution to ensure minimal impact on patient and employee satisfaction
• Process incoming orders from VA's when needed
• Promotes a supportive environment in which employees are encouraged to solve problems and address patient issues
• Provides direction, motivation and information to effectively perform the job
• Test and review created materials
• Track and compile collected data
• Train all new hires for the VA Central Intake Department
• Performs other duties as assigned

Supervisory Responsibilities

• Oversees new hire inbound CSS for 30 days after the new hire has successfully completed the 3-4 week training course

Qualifications

Employment is contingent on

• Background investigation (company-wide)
• Drug screen ( when applicable for the position )
• Valid driver's license in state of residence with a clean driving record ( when applicable for the position )

Education and/or Experience

• High school diploma or GED equivalent
• Experience in the healthcare industry preferred
• Must be able to type on a computer
• One to three years of related prior work experience in a team-oriented environment is preferred
• One to three years of supervisory experience is preferred

Skills, Knowledge and Abilities

• Effectively communicate in English; both oral and written, with physicians, location employees and patients to ensure questions and concerns are processed in a timely manner
• Helpful, knowledgeable and polite while maintaining a positive attitude
• Interprets a variety of instructions in a variety of communication mediums
• Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
• Maintain confidentiality and practice discretion and caution when handling sensitive information
• Medical terminology
• Multi-task along with attention to detail
• Must be able to accurately perform simple mathematical calculations using addition, subtraction, multiplication and division
• Self-motivation, organized, time-management and deductive problem solving skills
• Work independently and as part of a team

Physical Demands

• Lift and carry up to 10 pounds
• Requires close vision to small print on computer and or paperwork
• Requires sitting 80%, walking, standing 20%, talking or listening

Machines, Equipment and Technical Abilities

• Email transmission and communication
• Internet navigation and research
• Microsoft applications including but not limited to Word, Excel, etc.
• Office equipment; fax machine, copier, printer, phone and computer
• Type on a computer and or a tablet
• Understanding use of all applicable home medical equipment and supplies

Work Environment

• Office environment

Rotech Information

Benefits

• Generous paid time Off and paid holidays
• Overtime pay for non-exempt hourly positions based on business needs
• Commission for Account Executives
• Fixed and variable rate car reimbursement for Area Managers and Account Executives
• Employee discount program
• Employee recognition program
• Bonus and incentive opportunities
• Mileage reimbursement (when applicable for the position)
• Telephone reimbursement (when applicable for the position)
• EAP
• 401k, HSA and FSA/Dependent Care FSA
• Medical, Prescription, Dental and Vision
• Life Insurance, Disability, Accidental death, Identity protection and Legal services
• Meru Health Mental health and Mercer SmartConnect Medicare programs
• Livongo Diabetes and High Blood Pressure programs
• Healthcare Bluebook and RX Savings solutions programs
• HEPB and TB vaccinations

Make the Right Move and Submit your Resume Today! The hiring manager reviews resumes and contacts applicants that have related experience to the applied position. To view the status of a position that you submitted your profile to, Sign into your account . All positions are posted for a min of 5 days and positions are opened until filled with a qualified applicant, generally no greater than 200 days. We appreciate your interest in Rotech Healthcare Inc.

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.