Medical Billing - Customer Support Executive

We are seeking motivated professionals to join our Medical Billing Operations team. This role blends customer service expertise with healthcare billing responsibilities, offering an opportunity to grow in a dynamic BPO environment.

Key Responsibilities

• Monitor overdue accounts and manage receivables for both patient and insurance balances.
• Resubmit claims with proper documentation to ensure compliance and medical necessity.
• Handle insurance denials by filing appeals and following up until resolution.
• Retrieve, reconcile, and post payments accurately using Explanation of Benefits (EOBs).
• Track and report denial patterns to support process improvements.
• Enter charges and payments within EMR/EHR systems.
• Coordinate with providers to resolve incomplete or unclear claim information.
• Process claims promptly and accurately.
• Conduct follow-ups with insurance companies on unpaid accounts using aging reports.
• Collaborate across departments to maintain smooth workflows.
• Manage multiple communication channels (calls, emails, chats, faxes) with professionalism.
• Maintain clear documentation and adhere to established protocols.
• Support team success by taking on additional responsibilities as needed.

Requirements

• Excellent communication skills with strong listening and writing ability.
• Experience with EMR/EHR systems preferred.
• Ability to multitask, prioritize, and work under pressure.
• Strong computer literacy and adaptability in fast-paced environments.
• Minimum 1 year of experience in customer support or documentation.
• Educational qualification: A Levels / Graduation or higher.
• Prior medical billing experience will be an advantage.

What We Offer

• Comprehensive training to ensure your success.
• Fuel allowance for commuting convenience.
• Medical insurance (OPD & IPD coverage).
• Provident Fund (PF) and EOBI benefits.

Job Type: Full-time

Pay: From Rs60,000.00 per month

Work Location: In person