Medical Billing & Patient Accounts Coordinator

Location: Wapda Town, Lahore
Department: Revenue Cycle / Patient Accounts

Job Summary

We are seeking a detail-oriented and proactive Patient Billing & Accounts Specialist to support our revenue cycle operations. This role focuses on patient communication, payment processing, account reconciliation, and billing follow-ups. The ideal candidate will be comfortable handling inbound and outbound calls, managing patient accounts, processing payments, and ensuring accurate documentation across billing systems.

Key ResponsibilitiesPatient Communication & Call Handling

• Manage outbound messages and calls to follow up on patient balances, payment reminders, and billing inquiries.
• Handle inbound calls from patients regarding statements, balances, payment plans, and account questions.
• Communicate professionally and empathetically while resolving patient billing concerns.

Billing & Payment Processing

• Perform payment posting accurately, including insurance and patient payments.
• Process manual receipts and ensure proper documentation in the billing system.
• Generate and send electronic statements (e-Statements) to patients in a timely manner.
• Set up and manage payment plans, ensuring compliance with organizational policies.
• Execute payment plan charging according to agreed schedules and document transactions correctly.

Accounts Management

• Perform account fixation, including correcting posting errors, resolving discrepancies, and updating patient balances.
• Review and update patient account information to ensure accuracy before and after payment processing.
• Ensure all billing activities are properly recorded and traceable in the system.

Encounter & Documentation Management

• Review and manage patient encounters to ensure charges are correctly entered and aligned with services rendered.
• Coordinate with internal teams to resolve missing or incorrect encounter data.
• Maintain accurate and organized billing documentation in the practice management system.

Job Type: Full-time

Pay: Rs45,000.00 - Rs70,000.00 per month

Work Location: In person