Medical Billing & Patient Accounts Specialist

Position Summary

We are seeking a proactive and detail-oriented Patient Financial Services Specialist to support our Revenue Cycle team. This role is responsible for managing patient accounts, assisting patients with billing-related inquiries, processing payments, maintaining accurate financial records, and ensuring efficient day-to-day billing operations. The ideal candidate is customer-focused, highly organized, and committed to delivering exceptional service while promoting timely collections and financial accuracy.

Key ResponsibilitiesPatient Financial Services

• Serve as the primary point of contact for patient billing inquiries via phone, email, text, and other communication channels.
• Proactively contact patients regarding outstanding balances, payment reminders, billing updates, and account status.
• Explain billing statements, insurance balances, patient financial responsibility, and available payment options in a clear and professional manner.
• Resolve billing concerns promptly while delivering compassionate, patient-centered service.
• Assist patients with establishing payment plans and other financial arrangements in accordance with organizational policies.

Billing & Payment Processing

• Post patient and insurance payments accurately within the practice management and billing systems.
• Process manual payments, refunds, adjustments, and receipts while ensuring complete and accurate documentation.
• Generate and distribute electronic patient statements and monitor delivery and payment activity.
• Manage recurring payment schedules and ensure all transactions are correctly applied and reconciled.
• Maintain complete and accurate financial records for all patient accounts.

Account Management

• Review patient accounts for payment discrepancies, billing errors, unapplied payments, and outstanding balances.
• Research and resolve account issues by coordinating with internal departments and insurance representatives when necessary.
• Update patient demographic, insurance, and financial information to ensure account accuracy.
• Record all patient communications, account actions, and payment activities within the billing system.
• Perform routine account audits to maintain data integrity and support accurate financial reporting.

Encounter & Documentation Review

• Review patient encounters to confirm accurate charge capture and billing documentation.
• Work collaboratively with providers, clinical staff, and administrative teams to resolve documentation discrepancies.
• Ensure billing records are complete, organized, and compliant with organizational and regulatory standards.
• Support documentation and record retention requirements in accordance with healthcare compliance guidelines.

Qualifications & Core Competencies

• Working knowledge of medical billing, patient accounting, insurance reimbursement, and revenue cycle operations.
• Strong customer service and interpersonal skills with the ability to communicate financial information clearly and professionally.
• Excellent analytical and problem-solving abilities with exceptional attention to detail.
• Strong organizational and time-management skills with the ability to prioritize competing responsibilities.
• Experience using Electronic Health Records (EHR), practice management systems, and medical billing software.
• Proficiency in Microsoft Office applications, particularly Excel and Outlook.
• Ability to maintain confidentiality and handle sensitive patient and financial information in compliance with HIPAA regulations.
• Commitment to accuracy, teamwork, continuous improvement, and delivering an outstanding patient experience.

Pay: Rs45,000.00 - Rs65,000.00 per month

Ability to commute/relocate:

• Wapda Town: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Willing to work the night shift in Wapda Town, Lahore

Experience:

• Medical Billing: 1 year (Preferred)

Language:

• English (Required)

Work Location: In person