Medical Billing & Payment Specialist

Patient Communication & Call Coordination

• Conduct outbound calls and send follow-up communications to patients regarding outstanding balances, payment reminders, and billing-related concerns.
• Handle inbound patient inquiries related to billing statements, account balances, payment plans, and general account questions.
• Communicate professionally, clearly, and empathetically to resolve patient concerns and provide accurate billing assistance.

Billing & Payment Administration

• Accurately post insurance and patient payments within the billing system.
• Process manual receipts and ensure all financial transactions are properly documented and recorded.
• Generate and distribute electronic billing statements (e-Statements) promptly.
• Establish and manage patient payment plans in accordance with company policies and procedures.
• Process scheduled payment plan charges while ensuring accurate transaction posting and reconciliation.

Account Maintenance & Reconciliation

• Review account activity to identify posting discrepancies, resolve errors, and make necessary balance adjustments.
• Update and maintain accurate patient account information throughout the billing process.
• Ensure all billing activities, payment updates, and account actions are fully documented within the system.

Encounter & Documentation Oversight

• Review patient encounters to confirm accurate charge entry and alignment with services provided.
• Coordinate with internal departments to resolve incomplete, missing, or inaccurate encounter information.
• Maintain organized, accurate, and current billing records within the practice management system.

Pay: Rs40,000.00 - Rs70,000.00 per month

Ability to commute/relocate:

• Wapda Town: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Willing to work the night shift in Wapda Town, Lahore?

Experience:

• Medical Billing: 1 year (Preferred)

Language:

• English (Required)

Work Location: In person