Medical Call Center Representative

Doctoroo is "bringing back the house call"! Doctoroo is an innovative company focused on delivering exceptional quality healthcare to patients in their own homes. Do you want to be part of an exciting, fast paced medical start-up with the opportunity for growth?!

WE HAVE STRUCTURED PAY RAISES EVERY 6 MONTHS!

Doctoroo is seeking energetic and reliable professionals to join our team as a Medical Receptionist for immediate start. The successful candidate will be responsible for variety of duties such as answering incoming patient calls in a professional and courteous manner, completing appointment booking requests, record patient demographics, verifying insurance, dispatching medical teams to patients' addresses and more. Doctoroo is a growing company which is looking for individuals who are excited to deliver excellent customer service and continue their professional and personal growth.

JOIN OUR MEDICAL TEAM

Our management team is dedicated to working with you to support a great work/life balance:

• Be part of a friendly and passionate team
• Work in a stimulating environment
• Competitive compensation with benefits and holidays
• Be part of enthusiastic, growing service with patient centric values

JOB RESPONSIBILITIES

• Providing top quality patient experience and customer service
• Answering incoming patient calls in a professional and courteous manner
• Completing appointment booking requests via website and Doctoroo app
• Record and verify patient demographics
• Verifying different Nevada based insurance payers
• Dispatching medical teams to patients’ homes and or medical facilities
• Be technically confident in using equipment such as iPads and iPhones

SKILLS AND REQUIREMENTS

• Excellent phone & communication skills
• Experience as a medical receptionist or in a medical administration role required
• Strong knowledge of Nevada health insurance policies - eligibility, co-pays and deductibles
• Working knowledge of medical terminology
• Excellent customer service skills and positive attitude
• Strong writing/computer skills
• Ability to handle a fast-paced environment and prioritize tasks based on the importance
• Meticulous attention to detail with the ability to multi-task
• Excellent interpersonal and verbal/written communication skills
• Must be flexible with schedule, having availability to work days or evenings & some holidays/weekends as needed
• Background check

PREFERRED REQUIREMENTS

• 2+ years’ medical receptionist
• 2+ years' customer service experience
• Experience working in a call center is a plus
• MA License / MA experience

This is Full Time Position with various shifts, based out of Las Vegas, NV.

Start Date: Immediate Hire

Compensation: $18.00 per hour + 3 weeks accrued PTO + 4% matching 401k + health/vision/dental insurance

Job Types: Full-time

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Language:

• Spanish (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Commute:

• Las Vegas, NV 89119 (Required)

Ability to Relocate:

• Las Vegas, NV 89119: Relocate before starting work (Required)

Work Location: In person