MEDICAL CASE WORKER I

We will keep accepting applications until the position is filled. The application window may close unexpectedly once we have enough qualified candidates.

ABOUT LOS ANGELES COUNTY DEPARTMENT OF HEALTH SERVICES:

Our department is the second largest municipal health system in the nation. Through its integrated system of 25 health centers and four acute hospitals and expanded network of community partner clinics – DHS annually provides direct care for 600,000 outstanding patients, employs over 23,000 staff, and has an annual budget of over $6.9 billion.

For additional information regarding DHS please visit www.dhs.lacounty.gov.

Essential Job Functions

Receives training and participates as a member of the health care and mental health treatment team in interviewing patients/clients, family members and friends to acquire information about home environment, family relationships, and personality traits that may have a bearing on the patient's/client's illness, treatment and recovery.

Assists the patient and family members with environmental difficulties.

Keeps informed of community, mental health, and welfare resources and the variety of programs offered by each.

Participates in medical ward rounds, out patient care clinics, and mental health care team conferences, and shares social information and evaluations with other health care disciplines to develop the most effective treatment plan for the patient.

Assists in the initial interview of new patients/clients at mental health clinics, learns to identify nature of problem and to make referrals to psychiatric team or outside clinics or community agencies.

Requirements

• A master's degree from an accredited university in Sociology, Social Work, Psychology or a related field.

To receive credit for your education, include a legible copy of your official diploma, official transcript, or letter/certificate from an accredited institution within seven (7) calendar days of filing your application to the exam analyst Teresa Ruocco, at Truocco@dhs.lacounty.gov. The document should show the date the degree was conferred and be in English. If not in English, then translation is required. International degrees must be evaluated for equivalency to U.S. standards if not listed in the International Handbook of Universities or World Higher Education Database. For more information on our standards for educational documents, please visit: https://file.lacounty.gov/SDSInter/dhr/070812_PPG123.pdf (Download PDF reader)

We do not accept password-protected documents. Ensure documents are unlocked before attaching to your application or sending to the exam analyst.

Medical case worker experience is defined as providing services which include interviewing, counseling, and assisting patients with social problems which may have a bearing on the patient’s illness, treatment, and recovery.

Patient care environments include hospitals, clinics, rehabilitation facilities, residential facilities, or health care facilities.

We do not accept password protected documents. Ensure documents are unlocked before attaching to your application or sending to the exam analyst.

Additional Information

EXAMINATION CONTENT:
This examination will consist of an evaluation of education, experience, and desirable qualifications, and a supplemental questionnaire based upon your application information, weighted 100%

Applicants must receive a passing score of 70% or higher on the assessment to be placed on the eligible register.

ELIGIBILITY AND VACANCY INFORMATION:

Applicants who passed the assessment are placed on a list in the order of their score group for a period of twelve (12) months. Applications will be processed as they are received and added to the list accordingly. We will use this list to fill vacancies in the Department of Health Services as they occur.

Note: We may use an alternative banding method in line with Civil Service Rule 11.01(D).

Appointees may be required to work any shift, including evenings, nights, weekends and holidays.

NO PERSON MAY COMPETE IN THIS EXAMINATION MORE THAN ONCE EVERY TWELVE (12) MONTHS.

Please fill out the application completely. Provide relevant job experience including employer's name and address, job title, beginning and ending dates, number of hours worked per week, and description of work performed.

We may verify information included in the application at any point during the examination and hiring process, including after an appointment has been made. Falsification of information could result in refusal of application or rescission of appointment. Copying verbiage from the Requirements or class specification as your work experience will not be sufficient to demonstrate meeting the requirements. Doing so may result in an incomplete application and may lead to disqualification. Comments such as “See Resume” or referencing other unsolicited materials/documents will not be considered a response.

We will send notifications to the email address provided on the application, so it is important that you provide a valid email address. If you choose to unsubscribe or opt out from receiving our emails, it is possible to view notices by logging into governmentjobs.com and checking the profile inbox. It is every applicant's responsibility to take steps to view correspondence, and we will not consider claims of missing notices to be a valid reason for re-scheduling an exam part. Register the below domains as approved senders to prevent email notifications from being filtered as spam/junk mail.

• info@governmentjobs.com
• truocco@dhs.lacounty.gov

For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. Please refer to their website for updated information https://lacountylibrary.org/library-locator.

Department Contact Phone: (213) 288-7000

Department Contact Email: truocco@dhs.lacounty.gov

California Relay Services Phone: (800) 735-2922

Teletype Phone: (800) 899-4099

COUNTY OF LOS ANGELES

Employment Information

Any language contained in the job posting supersedes any language contained below.

This document is intended to provide general information about the recruitment process of the County of Los Angeles. Applicants with questions about a specific job posting should contact the exam analyst listed on the posting.

Equal Employment Opportunity/Non-Discrimination Statement:
The County of Los Angeles is an Equal Employment Opportunity Employer and is committed to non-discrimination in the County workforce, regardless of age (40 and over); ancestry; color; ethnicity; religious creed; protected family or medical leave status; disability; marital status; medical condition; genetic information; military and veteran status; national origin; race ; sex; gender; sexual orientation; or any other characteristic protected by State or federal law. For more information, please visit: https://employee.hr.lacounty.gov/eeo-programs/.

Testing Accommodations for Applicants:
The County of Los Angeles complies with all federal and state disability laws and makes reasonable accommodations for qualified applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application process, please contact the testing accommodation coordinator listed on the job posting. Hearing impaired applicants with telephone teletype equipment may leave messages by calling the teletype phone number on the job posting. For more information on accommodations, please visit: https://hr.lacounty.gov/accessibility/.

Fair Chance:
The County of Los Angeles is a Fair Chance employer. Except as otherwise permissible under applicable laws, you will not be asked to provide information about conviction history unless you receive a conditional offer of employment. The County will make an individualized assessment of whether your conviction history has a direct and adverse relationship with the specific duties of the job, and will also consider potential mitigating factors, which may include, but is not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. Qualified applicants with arrest or conviction records will be considered for employment in accordance with County Fair Chance Policies and the Fair Chance Act (Gov. Code Section 12952).

Employment Eligibility:
Final appointment is contingent upon verification of U.S. citizenship or the right to work in the United States.

Career PathFinder:
Resources to help current and prospective employees plan a career with Los Angeles County are available. To explore career paths to and from nearly all job titles, please visit our interactive Career PathFinder application at http://career-pathfinder.hr.lacounty.gov.

Veteran’s Credit:
Pursuant to the County Charter and County policy, in all open competitive examinations (i.e., examinations open to everyone), the County of Los Angeles will add a credit of 10 percent of the total credits specified for such examination to the final passing score of an honorably discharged veteran, as well as the spouse of a deceased or disabled veteran, who served in the Armed Forces of the United States under specific conditions.
For more information on veteran’s credit, please visit: https://file.lacounty.gov/SDSInter/dhr/205102_PPG_115.pdf (Download PDF reader)

Revised September 2025