Medical Courier Coordinator

Job Description

Medical Courier Coordinator, Lab Medicine & Pathology

Who we’re looking for:

The UW Medicine - Department of Laboratory Medicine & Pathology (DLMP) in Seattle, WA has a fantastic opportunity for a Medical Courier Coordinator at the University of Washington Medical Center – Montlake, & Central Lab – Renton

The primary function of the Medical Courier Coordinator is to receive and facilitate requests between clients and the courier team, provide administrative support for the team, and communicate program updates to the courier, CSS, and other impacted teams. The administrative function for this role will be focused on office‑related activities. The role will allow courier leadership to focus on core programs, projects, and strategy‑related activities that support courier operations, providing a positive impact on UWMC patients and the division’s internal and external clients. Additionally, this position supports the bandwidth of the Medical Courier Leads through daily support, ongoing training, opportunities for route and transportation improvement, and backup driving. This position will have autonomy and independent decision‑making for the tasks assigned to them.

Work schedule:

• 100% FTE
• Monday – Friday with rotating weekends and holidays
• Day shift, Occasional remote work

What you’ll contribute:

Communications and Dispatching

• Conduct communication between the courier team and our internal and external partners.
• Help manage operational communications to clients, including notification of service interruptions/impacts and policy changes.
• Per request of the Manager, Supervisor, and Program Operations Specialist, communicate relevant information between different UWMC departments and external clients.
• Research, write, and edit content to explain and promote the work of the UWMC courier team; create and send courier team internal newsletters.
• Ensure consistent tone and messaging that is in alignment with University standards, vision and values.
• Monitor for courier-call outs and schedule changes.
• Call upon back-up couriers to cover routes as needed.
• Answer department telephones and central email requests.
• Primary point of contact to resolve client questions and issues by phone/email, otherwise re-direct to supervisor or other team staff as needed.
• Contact couriers to schedule pickups and drop offs.
• Manage Delivery Express and other third-party courier companies to schedule pickups.
• Assist leadership with the scheduling of candidate phone screens and interviews

Scheduling & Payroll

• Update the courier team’s weekly staffing schedule.
• Assist leadership with bi-annual vacation bids.
• Input and reconcile Kronos weekly timekeeping.

Administrative

• Monitor all courier Kronos clock-ins and ensure staff are starting shifts on time; produce regular clock-in reports for the supervisor(s).
• Independently perform complex administrative support functions with delegated authority from departmental or unit management.
• Develop new office or administrative procedures using research and analytical techniques; ensure team is following office procedures.
• Supports the continued use and operation of office equipment (copier, computers, printer, and fax machine).
• Procure and monitor courier vehicle parts and supplies (light bulbs, windshield wipers, wiper fluid, cleaning supplies).
• Schedule team meetings.
• Assist in writing and editing statements of administrative guidelines and policy.
• Participate in courier recruiting efforts (resume reviews, phone screens, interviews).
• May be called upon to drive UW vehicles and provide back-up courier services as needed.
• Other duties as assigned.

What you’ll need:

• High school graduation or equivalent AND two years of experience in the program specialty.

• Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

Departmental Requirements:

• Prior work experience in transportation, operations or logistics.
• Proficient with Microsoft Windows and Office Suite (including Word, Excel, and Outlook)

Desired:

• Proficient with the use of cell phones and mobile devices.
• Excellent written and verbal communication skills.
• Excellent customer/client-facing skills.
• HIGHLY organized, detail-oriented, and able to multi-task in a fast-paced and sometimes stressful environment.

What we offer:

• Vacation time and sick time off that accrue monthly, including 12 paid holidays.
• State Employee Tuition Exemption Program covering up to 6 credits of qualifying coursework per quarter at the University of Washington or other participating colleges or universities.
• Fully subsidized public transit pass (U-PASS) that covers multiple forms of public transportation in the region.
• Excellent healthcare, dental, disability, retirement, and other plan options.
• Lots of free fantastic fitness, healthy eating, finance, and stress reduction classes offered through the Whole U.
• And much more!

About the Department of Laboratory Medicine & Pathology:

A regional resource for clinical laboratory services required for innovative patient care, research and educational programs, the Department of Laboratory Medicine & Pathology at UW Medicine combines the sophisticated testing and informatics capabilities of fully accredited laboratories with the resources of an academic institution in its delivery of clinical and anatomic pathology services. Recognized for excellence in clinical training, world-class research initiatives, and a commitment to community service, we serve labs and medical facilities both nationally and internationally.

Please visit our website to learn more about our department.

About UW Medicine:

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that include Harborview Medical Center, UW Medical Center - Montlake, UW Central Lab – Renton, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Become part of our team . Join our mission to make life healthier for everyone in our community.

Compensation, Benefits and Position Details

Pay Range Minimum:

$22.28 hourly

Pay Range Maximum:

$29.77 hourly

Other Compensation:

Benefits:

For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/

Shift:

First Shift (United States of America)

Temporary or Regular?

This is a regular position

FTE (Full-Time Equivalent):

100.00%

Union/Bargaining Unit:

SEIU Local 925 Nonsupervisory

About the UW

Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.

UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.

Our Commitment

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81 .

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu .

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law .