Medical Device Product Associate

Description:

THIS IS AN ENTRY LEVEL POSITION.

JOB SUMMARY:

The Medical Device Product Associate will support projects and corporate initiatives necessary to enable the successful deployment and adoption of diagnostic and clinical decision support medical imaging technologies that will be used as medical devices in routine clinical practice. Key functions include product testing, support, troubleshooting, documentation, data entry, data analysis, and liaising with clinical users and sites.

DUTIES AND RESPONSIBILITIES:

• Test new product features and identify product anomalies prior to deployment of new software versions in line with processes that govern software as a medical device.
• Configure and verify reporting parameters to customer specification and facilitate user acceptance testing to ensure high quality customer experience.
• Serve as a primary point of contact for customers, providing technical support and guidance on product configuration, and other technical inquiries, documenting customer feedback to identify areas for product improvement.
• Technical inquiries may include troubleshooting and resolving issues related to product installation, setup, and use.
• Complete requests for additional information to satisfy customers’ product evaluation.
• Requests for additional information include clarifying and providing value proposition(s), differentiating features, indications for use, instructions for use, clinical evidence, performance data, cybersecurity controls, system architecture diagrams, data privacy controls, data use policies, product pricing, and product reimbursement guidance.
• Utilize project management software to collaborate with team members and participate in the timely execution of tasks geared towards strategic milestones
• Practice vigilance to ensure that product weaknesses and vulnerabilities do not go unnoticed and to ensure they are addressed according to established processes
• Uphold, enable, and promote the company’s mission to improve healthcare by developing and democratizing access to state-of-the-art image analysis software that is responsibly designed, scientifically efficacious, and precision driven.

Requirements:

EDUCATION & EXPERIENCE:

• Bachelor’s degree in Business, Engineering, or science-related discipline
• 0-2 years of experience in a technical support or related role

SKILLS REQUIRED:

• Excellent communication and interpersonal skills
• Self-motivated, disciplined individual, with the ability to maintain accuracy and attention to detail in a fast-paced environment
• Strong analytical and problem-solving skills
• High standards for performance – ethics and quality of work performed
• Ability to work both as an individual contributor and also as a team member