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Summary

The Medical Director for Community-GoHealth Urgent Care will lead, counsel, and engage a frontline clinical workforce of physicians, nurse practitioners, and physician assistants. The focus of this role is to ensure the highest level of care delivery and a high standard of customer satisfaction.

Essential Duties & Responsibilities

Strategic Leadership

• Direct identification, development, and implementation of programs that advance clinical quality, patient safety, and operational excellence across the market.
• Participate in strategic and operational planning for the market’s urgent care network, ensuring alignment with organizational goals and JV partner expectations.
• Represent the Company and the market in professional, community, or partner‑related activities to enhance visibility and strengthen relationships.
• Build and maintain strategic relationships with local providers, specialists, emergency departments, and community agencies to support referral pathways and bi‑directional patient flow.

Clinical Leadership & Provider Oversight

• Provide direct patient care as required by contractual obligations.
• Lead, coach, mentor, and manage physicians, APPs, and regional clinical leaders to ensure a high‑performing clinical workforce.
• Oversee provider scheduling, staffing, leave requests, and workforce planning to ensure adequate coverage.
• Serve as the primary clinical authority in the market, responsible for quality of care delivered.
• Collaborate with regional hospitals in network.

Operational Excellence & Collaboration

• Partner with the Market President and operational leadership to drive standardized workflows and clinical‑operational alignment.
• Facilitate design and implementation of clinical policies, procedures, and operational workflows.
• Collaborate across markets and teams to optimize performance and support initiatives improving clinical, financial, and customer‑service outcomes.

Quality, Safety & Performance Improvement

• Establish and maintain quality metrics related to clinical effectiveness, safety, patient experience, and provider performance.
• Direct quality improvement initiatives, chart audits, performance reviews, and corrective action plans.
• Ensure adherence to escalation protocols, clinical guidelines, and standards of care.
• Lead or support educational initiatives, competencies, and professional development.
• Identify opportunities for innovation, new programs, and enhancements to workflows or technologies.

Compliance & Risk Management

• Ensure compliance with all state and federal regulatory requirements, accreditation standards, JV agreements, and Company policies.
• Cooperate with surveys and inspections and ensure corrective actions are implemented promptly.
• Ensure accurate documentation, compliant coding, and appropriate EMR use.

Financial Leadership

• Support operational leadership in fiscal performance, including P&L and EBITDA accountability.
• Partner with the Market President on planning, budgeting, forecasting, and evaluation of growth opportunities.
• Analyze staffing, productivity, volume trends, and patient experience metrics to support operational and financial performance.

Administrative Responsibilities

• Participate in equipment planning, new technology implementation, safety assessments, and evaluation of clinical resources.
• Provide routine reports to leadership, governance bodies, and JV partners.
• Perform additional administrative or clinical duties as needed.

Teaching & Professional Development

• Support recruitment, onboarding, mentoring, competency development, and ongoing education for clinical providers.
• Provide training on EMR functionality, equipment use, clinical guidelines, and organizational priorities.
• Participate in patient education initiatives and community forums as needed.

Qualifications

Education Required

• M.D./D.O. degree from an accredited College of Medicine.
• Board certified in Emergency Medicine, Family Practice, or Med‑Peds.

Licensing/Certifications Required

• Current state physician licensure (or willingness to obtain).
• Current board certification in respective specialty.

Work Experience Required

• 2+ years of clinical leadership/administrative experience in emergency medicine, urgent care, or related field, preferably in a major medical center or health system.

Work Experience Preferred

• Experience in a multi‑site healthcare organization with cross‑location management.

Knowledge, Skills, & Abilities

• Proven track record of building and leading high‑performing medical teams.
• Strong analytical, management, delegation, organizational, and administrative skills.
• Outstanding communication and leadership abilities across clinical and non‑clinical stakeholders.
• Flexibility managing multiple responsibilities and centers simultaneously.
• Strong professional presence and authority in internal and external relationships.
• Proficiency in MS Word, Excel, and PowerPoint.
• Strong presentation skills for clinical and administrative audiences.
• Experience with data analytics and performance metrics.
• EMR super‑user skills preferred; EPIC super‑user preferred.
• Strong understanding of provider scheduling, workforce planning, and staffing to volume.
• Ability to lead through influence and drive engagement and accountability.
• Excellent judgment, interpersonal skills, and ability to work cross‑functionally.
• Patient‑facing role requiring collaboration and leadership across teams.

Additional Requirements

Travel

• Ability to travel between facility locations and remote sites as needed.

Physical Requirements

• Extended use of computers and office equipment.
• Ability to stand, walk, sit, bend, squat, and reach frequently.
• Lift/carry up to 50 lbs occasionally; push/pull up to 100 lbs occasionally.
• Ability to sit or stand for long periods; may require use of infection‑prevention safety equipment.

Note: This job description is not inclusive of all duties. Leadership may assign additional responsibilities and reserves the right to revise this description at any time.

Equal Employment Opportunity Statement

Community Health Network, Inc. and affiliated entities are Equal Opportunity Employers and do not discriminate based on protected characteristics under federal, state, or local law.

ADA Accommodation Statement

Reasonable accommodations are available upon request. Success is defined by achieving essential outcomes, not by method of completion.

Compliance Statement

This job will be performed consistent with ADA, FMLA, FLSA, and all applicable federal, state, and local employment laws.

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All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business.

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