Medical Doctor - Night Shift (Holistic Chronic Care)

About the Role

We are seeking dedicated medical doctors to join our care coordination team, supporting holistic management of chronic conditions for senior patients in New York. This role is based in Phase 8 DHA Lahore, Pakistan, and requires strong communication skills, empathy, and a welcoming voice/accent to ensure patients feel comfortable and supported.

Key Responsibilities

• Make 70–100 patient outreach calls per day (many may go unanswered on the first attempt; this volume reflects outreach efforts needed to achieve patient engagement).
• Achieve about 150 connected and spoken patient calls per month, each averaging about 3-5 minutes of meaningful interaction.
• Demonstrate awareness and understanding of chronic condition types (e.g., diabetes, hypertension, COPD, arthritis) and holistic care approaches.
• Be able to research, learn, and familiarize with holistic care practices (using Copilot/ChatGPT and other resources) during the learning phase, and then apply this knowledge to drive the program effectively.
• Coordinate with U.S.-based doctors for prescription issuance or renewals, arranging telehealth or site visits when necessary.
• Maintain accurate, audit-safe documentation of patient interactions and care plans.
• Provide empathetic communication, ensuring patients feel supported and understood.

Work Schedule

• Night shift required to align with U.S. patient hours.
• Typical shifts:
• 6:00 PM – 3:00 AM (Pakistan Standard Time)
• 9:00 PM – 6:00 AM (Pakistan Standard Time)
• Some flexibility available with start and end times within this range.

Qualifications

• MBBS or equivalent medical degree.
• Prior experience in chronic care management or telehealth preferred.
• Strong verbal and written communication skills in English, with a welcoming voice and clear accent for senior patient interactions.
• Ability to work in a structured environment while maintaining patient empathy.
• Tech-savvy and comfortable using telehealth platforms, EMRs, and Google sheets.
• Willingness to learn and adapt to holistic care frameworks for chronic conditions, with support from training and research tools (Copilot/ChatGPT).

Workload Snapshot

• Daily outreach attempts: 70–100 calls
• Monthly patient conversations: About 150 connected and spoken calls
• Average call length: About 3-5 minutes per patient

Job Type: Full-time

Pay: Rs80,000.00 - Rs140,000.00 per month

Application Question(s):

• What is your expected monthly salary range for this role (PKR)?
• How many years of clinical practice do you have, and have you previously worked with chronic conditions patients?
• What is your current understanding of chronic conditions (e.g., diabetes, hypertension, COPD, arthritis), and how would you approach care holistically? Also, are you willing to research and familiarize yourself with holistic care practices (using Copilot/ChatGPT and training resources) during the learning phase to drive the program effectively?
• Please record and submit a 1–2 minute video in English introducing yourself, explaining why you are interested in this role, and demonstrating your spoken clarity, welcoming voice, and accent.

This video submission is compulsory. Applications without a video will not be shortlisted for interviews.

Submission options:

Primary: Email to shan.khan@urgentway.com.
Alternative (if email issues): WhatsApp to +1 -201-401-4805.

Accepted formats: MP4, MOV, or a shareable link (Google Drive, Dropbox, etc.)

• Do you hold an MBBS degree (or equivalent)?
• Are you comfortable making 70–100 patient outreach calls per day, knowing that many may not be answered on the first attempt? Also, can you manage about 150 connected and spoken patient calls per month, each averaging about 3-5 minutes, while maintaining empathy and professionalism?
• Can you commit to working night shifts (6:00 PM - 3:00 AM or 9:00 PM - 6:00 AM Pakistan Standard Time), with some flexibility in start and end times from our Lahore DHA office?

Work Location: In person