Medical Front Desk Receptionist

Job Overview
We are seeking a dynamic and detail-oriented Medical Front Desk Receptionist to join our healthcare team. This vital role serves as the first point of contact for patients and visitors, ensuring a welcoming environment while efficiently managing administrative tasks. The ideal candidate will possess excellent communication skills, strong organizational abilities, and a thorough understanding of medical office procedures. Your energetic approach will help streamline patient flow, support clinical staff, and uphold the highest standards of patient service and confidentiality.

Duties

• Greet patients and visitors warmly, providing exceptional customer service and guiding them through check-in and check-out processes
• Verify patient insurance coverage, perform insurance eligibility checks, and handle insurance verification using systems like Availity, CHAMPS etc
• Schedule appointments accurately using electronic health record (EHR) systems such as EZDerm, ensuring optimal clinic flow
• Collect and process payments, including copays and outstanding balances, utilizing medical billing and collection procedures
• Maintain precise medical records by reviewing documentation for accuracy and completeness in compliance with HIPAA regulations
• Assist with medical administrative support tasks such as filing, data entry, and managing multi-line phone systems with professional phone etiquette
• Support clinical staff by coordinating care plans, preparing patient charts, and managing documentation review processes involving CPT coding, ICD-9/10 coding, and medical terminology

Requirements

• Proven experience in a medical office setting or healthcare environment with front desk responsibilities
• Strong knowledge of EMR systems is a plus
• Excellent computer skills including proficiency in Microsoft Office suite and 10-key typing for efficient data entry
• Understanding of HIPAA regulations to ensure patient confidentiality and data security
• Knowledge of insurance verification procedures, and Medicare guidelines
• Bilingual abilities are highly desirable to serve diverse patient populations effectively
• Exceptional organizational skills with the ability to multitask in a fast-paced environment while maintaining attention to detail
• Strong communication skills with professional phone etiquette and courteous patient service orientation

Join our team to make a meaningful difference in patients’ lives through compassionate care and efficient administrative support. We value your expertise in medical office management and look forward to welcoming a motivated professional dedicated to excellence in healthcare administration.

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Free parking
• Health insurance
• Health savings account
• On-the-job training
• Paid sick time
• Paid time off
• Paid training
• Retirement plan

Experience:

• medical receptionist: 1 year (Preferred)

Ability to Commute:

• Troy, MI 48084 (Preferred)

Work Location: In person