Medical Front Office Lead

Front Office Lead – Williams Family Medical

in Big Rapids, Michigan

Williams Family Medical is an independent family medicine clinic founded by Dr. Rachel Williams, built on the belief that patients deserve choices in their healthcare and an active role in their care plans. Our practice serves patients from birth through geriatrics and is dedicated to delivering thoughtful, relationship-centered care in a supportive environment.

We are seeking a Front Office Lead to manage the day-to-day operations of our main patient care floor. This role is ideal for a highly organized professional who thrives in a fast-paced environment and takes pride in keeping a medical office running efficiently.

This position is not simply a receptionist role. The Front Office Lead serves as the operational anchor of the main floor, ensuring patient flow, staff productivity, and provider schedules remain optimized throughout the day.

In a five-exam-room clinic environment, this role is critical to maintaining efficiency, patient satisfaction, and a full provider schedule.

Position Overview

The Front Office Lead serves as the primary coordinator of front-office and patient flow operations. This individual will work closely with the physician owner and the Office Supervisor to ensure that the clinic operates efficiently and that patient schedules remain full and well managed.

This role requires a professional who is proactive, organized, detail-oriented, and comfortable maintaining accountability among team members.

The ideal candidate enjoys working in a small team environment where every role matters and takes pride in contributing to the success of the practice.

Key Responsibilities (include by not limited to):

Patient Experience

• Greet patients and visitors professionally and create a welcoming environment
• Serve as the primary point of contact for front-office patient interactions
• Maintain a high level of customer service and professionalism at all times

Schedule Management

• Actively manage the provider schedule to maintain optimal patient volume
• Ensure follow-up appointments are scheduled appropriately
• Monitor cancellations and no-shows and proactively fill open appointment slots
• Confirm upcoming appointments to maintain schedule efficiency

Operational Oversight

• Help maintain organization and workflow on the main patient care floor
• Support patient flow between front desk, exam rooms, and provider
• Ensure staff are utilizing time efficiently and assisting where needed

Administrative Duties

• Accurately collect and verify patient demographic and insurance information
• Maintain accurate patient records within the electronic medical record
• Assist with clerical tasks including filing, data entry, and documentation
• Support compliance with HIPAA and patient privacy regulations

Clinical Coordination

• Assist the physician and medical staff with administrative and patient care support as needed
• Support smooth coordination between clinical and front office operations

Clinic Hours

Monday – 7:15 AM – 5:30 PM
Tuesday – 7:15 AM – 5:30 PM
Wednesday – 7:15 AM – 5:30 PM
Thursday – 7:15 AM – 5:30 PM
Friday – 7:30 AM – 4:00 PM

This position partners with the Office Supervisor, who works on a separate floor within the building. One of the two leaders will always be present onsite.

Shifts will rotate between:

Early shift: 7:15 AM – 3:45 PM
Late shift: 9:00 AM – 5:30 PM

Qualifications

• Previous experience in a medical office environment is required
• Strong organizational and multitasking abilities
• Excellent communication and interpersonal skills
• High level of professionalism and attention to detail
• Ability to manage competing priorities in a fast-paced environment
• Experience with Athenahealth electronic health records preferred
• Familiarity with ICD-10 coding and medical terminology beneficial
• Strong computer and clerical skills including data entry and documentation
• Attendance is key.
• Reliability and Integrity is a must.

What We Look For

Our most successful team members are individuals who:

• Take pride in their work and their career
• Thrive in a collaborative, small-team environment
• Are proactive and solutions-oriented
• Maintain professionalism and accountability in the workplace
• Understand that patient experience and schedule efficiency are essential to a successful practice
• Proven track record of collaborative team work and accountability

Why Join Williams Family Medical

• Independent, physician-led practice
• Supportive and collaborative team culture
• Opportunity to play a key role in daily clinic operations
• Meaningful work supporting patients of all ages

If you enjoy helping a practice run smoothly and ensuring patients receive exceptional care, we encourage you to apply.

Pay: $18.00 - $19.00 per hour

Benefits:

• Dental insurance
• Free parking
• Health insurance
• Paid sick time
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• Medical office: 3 years (Required)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Big Rapids, MI 49307 (Required)

Work Location: In person