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Wolverine Dermatology

Front Office Lead &ndash; Williams Family Medicalin Big Rapids, MichiganWilliams Family Medical is an independent family medicine clinic founded by Dr. Rachel Williams, built on the belief that patients deserve choices in their healthcare and an active role in their care plans. Our practice serves patients from birth through geriatrics and is dedicated to delivering thoughtful, relationship-centered care in a supportive environment.We are seeking a Front Office Lead to manage the day-to-day operations of our main patient care floor. This role is ideal for a highly organized professional who thrives in a fast-paced environment and takes pride in keeping a medical office running efficiently.This position is not simply a receptionist role. The Front Office Lead serves as the operational anchor of the main floor, ensuring patient flow, staff productivity, and provider schedules remain optimized throughout the day.In a five-exam-room clinic environment, this role is critical to maintaining efficiency, patient satisfaction, and a full provider schedule.Position OverviewThe Front Office Lead serves as the primary coordinator of front-office and patient flow operations. This individual will work closely with the physician owner and the Office Supervisor to ensure that the clinic operates efficiently and that patient schedules remain full and well managed.This role requires a professional who is proactive, organized, detail-oriented, and comfortable maintaining accountability among team members.The ideal candidate enjoys working in a small team environment where every role matters and takes pride in contributing to the success of the practice.Key Responsibilities (include by not limited to):Patient Experience<ul><li>Greet patients and visitors professionally and create a welcoming environment</li><li>Serve as the primary point of contact for front-office patient interactions</li><li>Maintain a high level of customer service and professionalism at all times</li></ul>Schedule Management<ul><li>Actively manage the provider schedule to maintain optimal patient volume</li><li>Ensure follow-up appointments are scheduled appropriately</li><li>Monitor cancellations and no-shows and proactively fill open appointment slots</li><li>Confirm upcoming appointments to maintain schedule efficiency</li></ul>Operational Oversight<ul><li>Help maintain organization and workflow on the main patient care floor</li><li>Support patient flow between front desk, exam rooms, and provider</li><li>Ensure staff are utilizing time efficiently and assisting where needed</li></ul>Administrative Duties<ul><li>Accurately collect and verify patient demographic and insurance information</li><li>Maintain accurate patient records within the electronic medical record</li><li>Assist with clerical tasks including filing, data entry, and documentation</li><li>Support compliance with HIPAA and patient privacy regulations</li></ul>Clinical Coordination<ul><li>Assist the physician and medical staff with administrative and patient care support as needed</li><li>Support smooth coordination between clinical and front office operations</li></ul>Clinic HoursMonday &ndash; 7:15 AM &ndash; 5:30 PM Tuesday &ndash; 7:15 AM &ndash; 5:30 PM Wednesday &ndash; 7:15 AM &ndash; 5:30 PM Thursday &ndash; 7:15 AM &ndash; 5:30 PM Friday &ndash; 7:30 AM &ndash; 4:00 PMThis position partners with the Office Supervisor, who works on a separate floor within the building. One of the two leaders will always be present onsite.Shifts will rotate between:Early shift: 7:15 AM &ndash; 3:45 PM Late shift: 9:00 AM &ndash; 5:30 PMQualifications<ul><li>Previous experience in a medical office environment is required</li><li>Strong organizational and multitasking abilities</li><li>Excellent communication and interpersonal skills</li><li>High level of professionalism and attention to detail</li><li>Ability to manage competing priorities in a fast-paced environment</li><li>Experience with Athenahealth electronic health records preferred</li><li>Familiarity with ICD-10 coding and medical terminology beneficial</li><li>Strong computer and clerical skills including data entry and documentation</li><li>Attendance is key.</li><li>Reliability and Integrity is a must.</li></ul>What We Look ForOur most successful team members are individuals who:<ul><li>Take pride in their work and their career</li><li>Thrive in a collaborative, small-team environment</li><li>Are proactive and solutions-oriented</li><li>Maintain professionalism and accountability in the workplace</li><li>Understand that patient experience and schedule efficiency are essential to a successful practice</li><li>Proven track record of collaborative team work and accountability</li></ul>Why Join Williams Family Medical<ul><li>Independent, physician-led practice</li><li>Supportive and collaborative team culture</li><li>Opportunity to play a key role in daily clinic operations</li><li>Meaningful work supporting patients of all ages</li></ul>If you enjoy helping a practice run smoothly and ensuring patients receive exceptional care, we encourage you to apply.Pay: $18.00 - $19.00 per hourBenefits:<ul><li>Dental insurance</li><li>Free parking</li><li>Health insurance</li><li>Paid sick time</li><li>Paid time off</li><li>Vision insurance</li></ul>Education:<ul><li>High school or equivalent (Required)</li></ul>Experience:<ul><li>Medical office: 3 years (Required)</li></ul>Shift availability:<ul><li>Day Shift (Required)</li></ul>Ability to Commute:<ul><li>Big Rapids, MI 49307 (Required)</li></ul>Work Location: In person

Medical Front Office Lead

Clinical Medical Assistant / LPN &ndash; Outpatient Family Medicineat Williams Family Medical in Big Rapids, MichiganWilliams Family Medical is seeking experienced outpatient medical professionals who value teamwork, reliability, and meaningful patient relationships.Williams Family Medical is an independent family medicine clinic founded by Dr. Rachel Williams. After years working within large healthcare systems, Dr. Williams opened her own practice in 2018 to provide a more personal approach to healthcare&mdash;one where patients are known, heard, and actively involved in their care.Our clinic serves patients from birth through geriatrics, providing thoughtful, relationship-centered care in a welcoming outpatient environment.We are seeking an experienced Clinical Medical Assistant or LPN to join our clinical team and support daily patient care operations.This position is best suited for experienced outpatient medical professionals who enjoy working in a smaller practice environment where teamwork, reliability, and professionalism matter.Our CultureWilliams Family Medical is a small, physician-led practice where every team member plays an important role in patient care and clinic operations.Because of our size, dependability and teamwork are essential. Patients and coworkers rely on one another each day, and consistent attendance is critical to maintaining a smooth clinic environment.We are looking for individuals who take pride in their profession, support their teammates, and show up prepared to contribute each day. Team members who thrive here are dependable, motivated, and enjoy being part of a close-knit healthcare team serving their community.Position OverviewThis role provides direct clinical support to the physician and assists with patient care, documentation, and patient flow throughout the clinic day.The ideal candidate has strong outpatient medical experience, excellent organizational skills, and the ability to remain calm and efficient in a fast-paced clinical setting.Key Responsibilities (include, but not limited to):Clinical responsibilities include but are not limited to:<ul><li>Preparing patients for examinations and procedures</li><li>Recording vital signs and patient histories</li><li>Assisting the physician during patient visits</li><li>Assisting with minor procedures as directed</li><li>Administering injectable and topical medications as ordered</li><li>Maintaining accurate documentation in the electronic medical record</li><li>Supporting efficient patient flow and room turnover</li><li>Handling patient calls and assisting with clinical questions when appropriate</li><li>Ensuring proper consent forms are completed prior to procedures</li><li>Maintaining a clean, organized, and compliant clinical environment</li></ul>Team members may also assist with administrative tasks and operational needs as required to support the overall efficiency of the practice.Work ScheduleMonday &ndash; 8:00 AM &ndash; 5:30 PM Tuesday &ndash; 8:00 AM &ndash; 5:30 PM Wednesday &ndash; 8:00 AM &ndash; 5:30 PM Thursday &ndash; 8:00 AM &ndash; 5:30 PM Friday &ndash; 8:00 AM &ndash; 1:30 PMQualifications<ul><li>Minimum 3 years of outpatient medical office experience strongly preferred</li><li>CMA or RMA certification preferred</li><li>LPN or RN candidates welcome</li><li>Knowledge of sterile technique and common clinical procedures</li><li>Familiarity with medical terminology, medications, and documentation</li><li>Strong organizational and communication skills</li><li>Ability to multitask and prioritize in a busy outpatient environment</li><li>Professional demeanor and strong attention to detail</li><li>Understanding of HIPAA, OSHA, and healthcare safety standards</li></ul>CompensationPay is determined by education and experience.Typical starting ranges:<ul><li>Active CNA certification with experience: starting at $16.50/hour</li><li>Active Medical Assistant certification with experience: starting at $18.00/hour</li><li>LPN and RN: higher based on experience</li></ul>Physical Requirements<ul><li>Ability to stand for extended periods</li><li>Ability to lift and move up to 30 pounds</li><li>Ability to assist patients during examinations and procedures</li><li>Manual dexterity required for medical equipment and documentation systems</li></ul>About Williams Family MedicalWilliams Family Medical is a physician-owned practice located in Big Rapids, Michigan. Our clinic focuses on delivering compassionate, personalized medical care in a welcoming environment where patients and staff are valued.We take pride in building lasting relationships with our patients and serving our community with integrity and professionalism.Important ExpectationsBecause we are a small practice, team reliability and consistent attendance are essential to maintaining patient care and clinic operations.Team members must also be willing to assist where needed to support patient care and daily workflow. Responsibilities may evolve as the needs of the practice changeJob Type: Full-timePay: From $17.00 per hourBenefits:<ul><li>Dental insurance</li><li>Free parking</li><li>Health insurance</li><li>On-the-job training</li><li>Paid time off</li><li>Vision insurance</li></ul>Education:<ul><li>High school or equivalent (Required)</li></ul>Experience:<ul><li>outpatient medical: 3 years (Required)</li></ul>Shift availability:<ul><li>Day Shift (Required)</li></ul>Ability to Commute:<ul><li>Big Rapids, MI 49307 (Required)</li></ul>Ability to Relocate:<ul><li>Big Rapids, MI 49307: Relocate before starting work (Required)</li></ul>Work Location: In person

Medical Assistant / LPN – Outpatient Family Medicine

Join Wolverine Dermatology and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Wolverine Dermatology

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Medical Front Office Lead

Medical Assistant / LPN – Outpatient Family Medicine