Medical Front Office Receptionist

We are seeking a Front Office Medical Assistant to assist providers in administering and monitoring Spravato (esketamine) treatments. The ideal candidate will be a medical assistant with strong independent work skills, excellent patient care abilities, and a passion for mental health. This office is fairly new and building its patient base, so flexibility and initiative are key.

Skills and Qualifications:

• Strong ability to work independently while supporting providers in patient care.
• Exceptional customer service and communication skills.
• Experience in a clinical setting, preferably in psychiatry or behavioral health.
• Proficiency in Microsoft Word, Excel, and electronic medical records (EMR) systems.
• Ability to interact professionally with patients, clinic staff, and providers.
• Must adhere to office guidelines and maintain strict patient confidentiality.
• Reliable, punctual, and detail-oriented.

General Duties:

• Assist providers in administering and monitoring Spravato treatments following established protocols.
• Monitor patients before, during, and after treatment to ensure safety and comfort throughout the session.
• Provide compassionate support to patients experiencing depression and/or anxiety.
• Educate patients on treatment expectations, side effects, and post-care instructions.
• Administer psychiatric rating scales (PHQ-9, GAD-7) and guide patients through completion.
• Accurately document treatment sessions and complete all required patient encounters daily.
• Keep inventory of stock and reorder Spravato medication from specialty pharmacies as needed.
• Schedule and reschedule patient appointments while coordinating with providers and staff.
• Ensure proper setup and compliance with safety and REMS program guidelines.

If you are a dedicated medical assistant with a strong ability to work independently and a passion for mental health, we encourage you to apply!

Job Types: Full-time, Part-time

Pay: $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Work Location: In person