Medical & Life Underwriting Team Leader

Purpose of the Role

The Underwriting Team Leader plays a pivotal role in steering the underwriting team towards achieving the company's strategic objectives in the insurance domain, encompassing life, accident, disability, and absence management sectors. This position requires a dynamic leader who combines deep industry knowledge with exceptional team management skills to enhance the effectiveness and efficiency of underwriting processes.

KEY ACCOUNTABILITIES:

Policies, Systems, Processes & Procedures

• Oversee Compliance and Efficiency: Ensure the underwriting team adheres to all relevant policies, processes, standard operating procedures, and instructions, promoting a culture of compliance and operational excellence. Implement continuous improvement strategies to enhance efficiency and effectiveness in work processes.

Filing Systems

• Maintain and Enhance Filing Systems: Supervise the management of client correspondence and documentation, ensuring systems are efficient, secure, and accessible. Evaluate and introduce enhancements to the filing systems to support swift and accurate retrieval of information.

Post underwriting administration

• Streamline Post-Underwriting Processes: Supervise the post-underwriting clearance and approval processes, ensuring seamless communication and documentation flow to customers/clients. Oversee the preparation and distribution of agreements/life insurance certificates, enhancing customer satisfaction.

Relationship Management

• Lead Customer Relationship Strategy: Spearhead initiatives to strengthen relationships with customers, fostering loyalty and satisfaction. Provide leadership in handling complex queries and escalate issues as necessary, ensuring customers receive timely and accurate responses.

Enrolment

• Optimize Enrolment Processes: Direct the optimization of enrolment processes, including data entry, upload, card printing, and dispatch within agreed timeframes. Lead cross-functional coordination to resolve issues and ensure smooth operations across departments and with external partners.

Coordination with External Entities

• Enhance External Coordination: Act as the primary point of contact for insurance companies, vendors, and other external partners. Ensure timely receipt of policy copies, cards, endorsements, and manage any grievances arising from customer care or corporate coordinators effectively.

Statements and Reports

• Ensure effective communication and collaboration among all stakeholders during implementation
• Assist in the preparation of timely and accurate underwriting departmental statements and reports to meet Al Koot and underwriting department requirements, policies and standards.

SKILLS & COMPETENCIES:

• Communication skills
• Administration skills
• Negotiation Skills
• Time management
• Computer skills

Job Type: Full-time

Pay: QAR10,000.00 - QAR12,000.00 per month

Application Question(s):

• Do you agree with the Salary Bracket provided (10,000 - 12,000 QAR)?

Experience:

• Health Insurance: 3 years (Required)
• Team Leader: 2 years (Required)