Medical Office Administrator

Job Overview
We are seeking a dynamic and detail-oriented Medical Office Administrator to join our healthcare team. In this vital role, you will serve as the backbone of our medical practice, ensuring smooth daily operations and delivering exceptional patient service. Your expertise in medical administrative support, electronic health record (ECW) systems, insurance verification, and medical billing will help us provide top-quality care. This position offers an exciting opportunity to work in a small but growing environment where your organizational skills and medical knowledge make a meaningful difference in patient outcomes.

Responsibilities

• Manage front desk operations including patient check-in, appointment scheduling, and phone etiquette using multi-line phone systems.
• Verify insurance coverage, perform insurance verification, and process claims efficiently using eClinicalWorks.
• Maintain accurate medical records by reviewing documentation, updating electronic health records (EHR) systems, and ensuring compliance with HIPAA regulations.
• Assist with medical coding including CPT (Current Procedural Terminology), ICD-9/10 (International Classification of Diseases), ICD coding, and medical billing to facilitate timely reimbursements.
• Support clinical staff with care plans documentation review, intake procedures, and patient data entry while maintaining confidentiality.
• Handle billing inquiries related to Medicare and other insurance providers with professionalism and accuracy.
• Perform office management tasks such as filing, data entry (including 10 key typing), and managing multi-line phone systems to ensure seamless communication.
• Supervise existing CMT and front office staff
• Be patient oriented but able to help with outstanding patient balances.
• Work in an environment without "Drama".
• Provide knowledge of and be willing to share experience of streamlining practices and make us more efficient.

Qualifications

• Proven experience in a medical office setting with strong knowledge of medical terminology, ICD coding, CPT coding, and health information management.
• Strong knowledge of eClinicalWorks is highly preferred.
• Excellent computer skills including proficiency in Microsoft Office Suite (Word, Excel) and office management software like Dentrix or Eaglesoft.
• Strong understanding of HIPAA regulations and healthcare compliance standards.
• Exceptional patient service skills with professional phone etiquette and effective communication abilities.
• Previous clinic office experience and supervisory experience is required
• Previous experience with prior authorizations

Pay: $23.00 - $24.00 per hour

Benefits:

• Employee discount
• Opportunities for advancement

Experience:

• Medical office management: 2 years (Required)
• eClinicalWorks: 2 years (Required)
• Supervising: 2 years (Required)

Ability to Commute:

• Henrico, VA 23229 (Required)

Work Location: In person