Medical Office Assistant

Two Roads Wellness Clinic (TRWC) is an integrative healthcare practice focused on personalized, compassionate care. At TRWC, we believe patients are more than symptoms. Our approach considers biology, lifestyle, stress, emotional health, sleep, relationships, and each patient’s lived experience. Our care model emphasizes practical, personalized support that helps patients better understand their health and take meaningful next steps.

We are looking for a warm, dependable, detail-oriented Medical Office Assistant team member to support our Nurse Practitioners and help create an excellent patient experience.

What You’ll Do

This role includes both operations and clinical support responsibilities, including:

• Answering phones and patient portal messages
• Greeting and scheduling patients
• Checking patients in and out
• Supporting Nurse Practitioners with patient flow
• Rooming patients and taking vitals
• Drawing labs and collecting specimens, as trained
• Giving injections, including nutrient or weight management injections, only with proper training, competency, provider order, and office protocol
• Preparing and tracking FMLA, disability, and other patient paperwork for provider review
• Assisting with referrals, records, forms, and follow-up tasks
• Maintaining clean, stocked, and organized clinical areas
• Helping with other office duties as needed

What We’re Looking For

The ideal candidate is professional, kind, organized, and comfortable working in both administrative and patient-care support roles. You should enjoy helping people, communicating clearly, and being part of a collaborative healthcare team of mental health therapists and nurse practitioners.

Preferred Qualifications

• Medical office, front desk, or clinical support experience
• Medical Assistant certification preferred but not required
• Phlebotomy experience preferred
• Injection experience preferred
• Experience with EHR systems and patient portals
• Strong phone, documentation, and customer service skills
• BLS/CPR certification preferred or willingness to obtain

Why Join TRWC?

At TRWC, you will be part of a team that values compassionate care, personalized treatment planning, patient education, emotional wellness, and whole-person health. Our work is rooted in helping patients feel understood, supported, and empowered in their care. TRWC materials emphasize strengths-based, non-labeling, practical care planning that supports resilience, communication, self-awareness, and personal growth.

Pay: $18.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Continuing education credits
• Dental insurance
• Employee discount
• Life insurance
• Paid time off
• Vision insurance
• Wellness program

Work Location: In person