Medical Office Assistant

Our agency has 1 IMMEDIATE open position that is available ASAP, and we are seeking a dedicated and detail-oriented Medical Office Assistant to join our Home Healthcare team. The ideal candidate will play a crucial role in ensuring the smooth operation of our medical office, by providing exceptional patient service and supporting the administrative functions of the office. This position requires a strong understanding of patient care, excellent organizational skills, and the ability to manage multiple tasks efficiently in a fast-paced environment. Must be able to handle situations at a moment's notice and overseeing the delivery of home health services under the Primary Care Program. This role ensures that care is being provided in compliance with state regulations, agency policies and individualized care plans.

Duties/ Responsibilities

• Perform medical administrative support tasks including scheduling appointments to go to patients' home to conduct supervisory visits
• Monitor caregivers' performances, providing coaching and address issues related to services delivery
• Assist with orientation and ongoing training or attendants/caregivers as needed for clock in and out
• Schedule appointments for admissions into the agency
• Provide support to office staff as needed
• Train caregivers on clock in and out using the Vesta mobile app
• Verifying visits in the Vesta system
• Verify insurance information in order to get an authorizations (as needed)
• Checking OIG monthly (state and federal) as needed
• Verifying monthly eligibility (as needed)
• Maintain organized filing systems for supervisory visits documentation
• Provide front desk support including answering multi-phone systems with professional phone etiquette (as needed)
• Communicate effectively with patients regarding care plans and medical services
• Utilize computer skills to manage data entry, typing and documentation within Microsoft Office applications
• Collaborate with healthcare providers to ensure efficient patient flow and service delivery are being performed
• Support the clinic's operational needs by performing clerical duties as required/and as needed
• Communicating effectively with co-workers (other office staff) regarding the care of mutual clients/patients

Experience/Skills

• Previous experience in a medical office setting or clinic environment is preferred but not required, agency is willing to train the right candidate
• Bilingual abilities are a plus but are not required
• Computer skills needed
• Strong customer service skills along with clerical experience.
• Must have a passion for people
• Working knowledge of office equipment (i.e., copy machine, computer)
• Strong phone etiquette and the ability to answer multi line phone
• Office etiquette
• Excellent organizational and time management skills
• Excellent written and verbal communication skills

Qualifications

• Strong communication and problem solving skills
• Ability to work independently and travel to patients' home
• Valid driver's license with good driving history
• Ability to multi task
• Excellent time management skills

Core Competencies

• Leadership: Able to supervise, support, and guide attendant/caregivers
• Compliance: Understanding of primary care program regulations and adherence to agency policies
• Communication: Professional interaction with patients, caregivers and agency staff
• Problem solving: Resolves caregiver/patient concerns quickly and effectively
• Quality Assurance: Ensures safe, effective and person- centered service delivery

PLEASE DO NOT APPLY TO THE JOB POSTING IF YOU:

• ARE NOT SERIOUS ABOUT WORKING PLEASE DO NOT WASTE YOUR TIME NOR THE AGENCY TIME AND SUBMIT A RESUME AND SET UP AN APPOINTMENT IF YOU ARE NOT SERIOUS ABOUT WORKING
• DO NOT HAVE A WORKING PHONE NUMBER
• ARE UNABLE TO SEND A RESUME
• MUST HAVE A VALID DRIVERS LICENSE AND A COPY OF YOUR SOCIAL SECURITY CARD

EXPERIENCE IS DESIRED BUT WILLING TO TRAIN THE RIGHT PERSON!!

Administrative Duties:

• Scheduling
• Answering and routing phone calls

Setting:

• Medical

Ergonomic Workspace:

• Yes

Work Remotely

• No

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Work Location: In person