Medical Office Assistant

About Us
Southern Tier Pediatrics is an independent, steadily expanding pediatric office committed to delivering thoughtful, family‑centered care. Our team values collaboration, kindness, and a warm environment where children feel safe and parents feel supported. If you enjoy meaningful work, thrive in a busy setting, and appreciate being part of a team that grows together, you’ll feel right at home with us.

Position Overview
We are looking for a dependable and personable Medical Office Assistant to serve as the welcoming face of our practice. This position plays a key role in creating a smooth, positive experience for every family who walks through our doors. The ideal candidate is organized, communicative, and genuinely enjoys interacting with children and caregivers.

Key Responsibilities

• Greet patients and families with a friendly, professional demeanor
• Manage appointment scheduling and handle incoming phone calls
• Deliver excellent customer service and assist families with questions or concerns
• Verify insurance coverage, collect co‑pays, and explain basic benefit information
• Maintain accurate, confidential patient records
• Perform administrative tasks such as scanning, faxing, filing, and data entry
• Support daily office flow and coordinate with clinical and administrative staff
• Demonstrate consistent attendance, punctuality, and reliability
• Follow HIPAA guidelines and protect patient privacy at all times

Qualifications

• Prior experience in a medical or healthcare office
• Knowledge of pediatric care or medical terminology
• Comfortable managing multiple phone lines and computer‑based tasks
• Strong multitasking and organizational abilities
• Experience with EMR systems
• Excellent written and verbal communication skills
• Positive attitude and team‑focused mindset

Why Work With Us
Pediatrics is full of meaningful moments — big milestones, small victories, and the everyday joy of helping families. At Southern Tier Pediatrics, you’ll join a supportive, upbeat team that values compassion, teamwork, and a sense of humor. We work hard, care deeply, and make space for joy in our day‑to‑day work.

Pay: $16.25 - $17.25 per hour

Benefits:

• 401(k)
• 401(k) matching
• Flexible spending account
• Health insurance
• Paid time off
• Uniform allowance

Work Location: In person