Medical Office Associate

Medical Office Associate

Hiring Department: Psychiatry & Behavioral Medicine

Location: Peoria, IL USA

Requisition ID: 1041041

FTE: 1

Work Schedule: M - F, 8 a.m. - 4:30 p.m.

Shift: Days

# of Positions: 1

Workplace Type: On-Site

Posting Close Date: 5/20/2026

Salary Range (commensurate with experience): $18.70 - $19.85

Please note that this position is not remote and is onsite in Peoria, IL.

About UICOMP

The University of Illinois College of Medicine Peoria (UICOMP) educates 244 medical students and nearly 300 physician residents annually. It is one of four campuses that make up the nation’s largest public medical school. The Peoria campus is known among students for its small class sizes, rigorous curriculum and hands-on clerkships; to residents and fellows for the strong academic setting, large referral base and exceptional facilities; and by physicians seeking the ideal combination of teaching and practicing medicine in a research-based university setting.

This position is intended to be eligible for benefits. This includes Health, Dental, Vision, Life Insurance, a Retirement Plan, Paid time Off, and Tuition waivers for employees and dependents.

Position Summary
The Medical Office Associate will provide patient-related support services for the University of Illinois Psychiatry and Psychology Outpatient Center in the Department of Psychiatry and Behavioral Medicine, University of Illinois College of Medicine at Peoria.

Duties & Responsibilities

• Greet patients as they arrive and schedule follow-up appointments after they see their doctors.
• Enter, code, verify, store, and retrieve patient and insurance information into medical record system.
• Answer routine questions as needed.
• Inform new patients of clinic billing and payment procedures and guidelines.
• Monitor patient account balances and alert supervisor and clinician when balances exceed upper limits.
• Ensure that all clinic appointments are entered into the Epic system from other calendars, such as Outlook and psychologist resident clinic schedules.
• File loose paperwork.

• Accept patient payments, write receipts for patient services, maintain petty cash drawer, prepare daily receipt log and reconciliation report, close out cash drawer daily, and process credit card transactions.

• Accept, screen, and process Outpatient Center phone calls.
• Refer new patients to intake appointments; process patient appointments, cancellations, and no shows; reschedule appointments as needed; manage and follow-up on disposition of calls; complete reminder phone calls to patients.

• Type and transcribe documents in a confidential and sensitive manner, including notices to clients regarding appointments, reports, evaluations, and progress notes.
• Copy and scan documents and medical records to fulfill legal and disability requests and to complete patient charting; operate voice mail system, Epic reporting system, and word processing systems.

• Notify supervisor and Outpatient Center Director of ways to improve efficiency in reception area, notify supervisor of need for supplies and safety concerns, keep staff (that cover in the absence of the Medical Office Associate) informed of any changes in procedures or policies.

• Perform other related duties and participate in special projects as assigned.

Minimum Qualifications

To Apply: For fullest consideration click on the Apply Now button, please fully complete all sections of the online application including adding your full work history with specific details of your duties & responsibilities for each position held. Fully complete the education, licensure, certification and language sections. You may upload a resume, cover letter, certifications, licensures, transcripts and diplomas within the application.

Please note that once you have submitted your application you will not be able to make any changes. In order to revise your application you must withdraw and reapply. You will not be able to reapply after the posting close date. Please ensure the application is fully completed and all supporting documents have been uploaded before the posting close date. Illinois Residency is required within 180 days of employment.

Sponsorship for work authorization is not available for this position.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.

The university provides accommodations to applicants and employees. Request an Accommodation

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.