Medical Office Coordinator

Introduction

Do you have the career opportunities as a(an) Medical Office Coordinator you want with your current employer? We have an exciting opportunity for you to join St. David's Cardiology which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Benefits

St. David's Cardiology offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Our teams are a committed, caring group of colleagues. Do you want to work as a(an) Medical Office Coordinator where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!

Job Summary and Qualifications

Full time (Monday - Friday, days), no nights, no on call, no weekends, no holidays

Seeking a Medical Office Coordinator for our practice who provides administrative expertise to ensure all patients receive high quality, efficient care. We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply now.

What you will do in this role:

Demonstrates and adheres to the Code of Conduct and Mission and Values statements.

Fosters an engaged culture and values in which all colleagues can thrive

Directly responsiblefor the efficiency and quality of patient experience relating to patient access via online scheduling, inbound phone calls, and in-person encounters; and ease and accuracy of registration processes, including collection of co-pays and deductibles.

Assistsin hiring and selecting clerical and clinical (non-provider) practice staff in partnership with the PM II, III, PA I, or PA II.

Responsible for the appropriate onboarding and timely, comprehensive orientation of non-provider practice staff membersin accordance withorganizational standardsandshared accountability for first-year non-provider turnover metrics and performance.

Regularly communicatewith non-provider staff individually and in staff meetings, emphasizing creating an environment that supportsculture and values whileencouraging and welcoming the voice of all team members.

Oversees the process of preparing patients for examination and treatment.

Establishes andmaintainsappropriate processesfor managing inbound and outbound patient referrals.

Manages staff scheduling to daily levelsappropriate tovolume demands andin accordance withthe organization’s care standards and associated operating metrics.

Assistsand providesadditionalfrontline staffing support and coverage tomaintainpractice operations (answering phones, scheduling, rooming patients, etc.).

Maintains the practice’ssupply ofinventory, physical facilities, and core non-provider staffing in ready, functional operating conditions at all times.

Assistsinmaintainingpatient files, records, and other information.

Compiles and condenses technical and statistical data for reports and recordspertaining tooperational priorities such as scheduling and volume,cancelationand no-show opportunities, etc. Last Update: October 2023

Ensures any patient complaints are handled appropriately andtimely(initialresponse same or next day; findings shared withappropriate membersof practice, market/division, and/or other executive leadership).

Participates in professional development activities, including Physician Services manager development curricula and other offerings critical to continued development and readiness for advancement, including (but not limited to) activities such as SPARK pathways and other targeted learnings such as “lunch and learn” sessions hosted at the practice, market, or enterprise level, and other online learning resources (HealthStream, etc.).

Maintains strict confidentiality, always adhering to organizational standards for ethics, compliance, and patient privacy.

Perform other duties asrequired.

Must adhere to all Physician Services policies and procedures.

What you will need in this role:

EDUCATION: High school diploma or GED preferred. Medical Office Specialist or related practice operations certificate preferred.

EXPERIENCE:Two or more years of medical office experience isrequired

CERTIFICATION/LICENSE: RMA, CMA or LPN certificate is beneficial, CPR Certification is preferred

Supporting HCA Healthcare's 186 hospitals and 2,400+ sites of care, Physician Services plays a crucial role as the main entry point for patients looking for high-quality healthcare within the HCA Healthcare system. With a focus on meeting the needs of our patients at all access points, Physician Services is dedicated to implementing innovative, physician-driven, value-added solutions to assist physicians in providing high-quality, patient-centered care, aligning with our mission to care for and enhance human life.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Medical Office Coordinator opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.