Medical Office Coordinator (Psychiatry Behavioral Medicine)

The Department of Psychiatry Behavioral Medicine is seeking a Medical Office Coordinator to coordinate activities and provide secretarial support for a multi-faceted clinical/research office to ensure a smoothly functioning office and good patient relations. Interact with patients, patients’ family members, referring physicians, and third party carriers with regard to patient-related issues. Work with others in a team environment.

Specific Duties and Responsibilities

• Coordinates a multi-faceted clinical/research office.
• Assists patients, referring physicians, and third-party carriers to resolve patient related issues. Researches and prepares specialized reports and budgets.
• Schedules patients for laboratory tests, medical examinations, and consultations.
• Acquires medical/psychiatric records of patients.
• Relay information to patients regarding preparation for laboratory tests and examinations. Maintains familiarity with various types of medical insurance to explain these plans.
• Obtains pre-certifications as required by patients' health care insurers or managed care providers. Assists patients or family members with completion of medical insurance forms.
• Informs patients of costs of care being provided, and guides them to appropriate resources for further information, guidance, or assistance.
• Arranges or assists in arranging patient transportation.
• Types routine correspondence and reports from dictation or handwritten copy using personal computer.
• Transcribes machine dictated medical reports and other documentation using medical terminology.
• Performs data entry of consult questionnaires.
• Uses personal computer to prepare manuscripts, grant proposals, statistical reports, tables, and charts using knowledge of scientific, medical, literary, or other technical terms.
• Answer telephone, screens callers, relays messages, and greets visitors.
• Maintains calendar, schedules appointments and meeting rooms.
• Opens, sorts and screens mail. Files in alphanumeric order and locates material from files. Assists with making routine travel and accommodation arrangements.
• Coordinates the servicing of office equipment.
• Operates personal computer to access e-mail, electronic calendars, and other basic office support software. Uses automated systems to access, enter, and edit patient information.
• Completes various request forms for office supplies and equipment as directed.
• Performs miscellaneous related duties as assigned.
• Must adhere to Service Excellence Standards: customer relations, self-management, teamwork, communications, ownership/accountability, continuous performance improvement.

Special knowledge, skills, and abilities

• Ability to work independently.
• Attention to detail and good proofreading skills.
• Excellent communication skills both written and oral.
• Excellent organizational skills require balancing multiple assignments.
• Ability to interact effectively with individuals at all levels and from diverse cultures.
• Clinical sensitivity required.
• Knowledge of medical terminology.
• Experience in the Johns Hopkins system strongly preferred.

• High School Diploma or graduation equivalent.
• Two years administrative experience.
• Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Classified Title: Medical Office Coordinator
Role/Level/Range: ATO 40/E/02/OD
Starting Salary Range: $16.20 - $28.80 HRLY ($46,800 targeted; Commensurate w/exp.)
Employee group: Full Time
Schedule: Monday - Friday, 8:30am - 5:00pm
FLSA Status: Non-Exempt
Location: School of Medicine Campus
Department name: 10003139-SOM Psy Behavioral Medicine
Personnel area: School of Medicine