Medical Office Manager

Balance Hormone Center – West Valley Litchfield Park, AZ
Job Type: Full-time | Exempt

Pay: $55,000 - $65,000 a year

About Us
Balance Hormone Center provides comprehensive hormone replacement therapy and wellness services for men and women. We are a growing clinic focused on compassionate, efficient, and patient-centered care.

We are expanding into the West Valley, with a new clinic location in the Litchfield Park area and are seeking an experienced Office Manager to lead the launch and ongoing operations of our new clinic.

Position Overview
The Office Manager is the operational leader of the clinic and is responsible for overseeing front and back-office operations, staff performance, patient experience, and compliance with company policies and procedures.

Training
Training will be conducted over a four-week period prior to the clinic opening. Training will take place at one or more of our established clinic locations (Gilbert, Chandler, and/or Scottsdale).

A $500 training bonus will be provided to help offset additional commute costs associated with traveling to these locations.

Key Responsibilities

Clinic Operations:

• Oversee daily front and back office operations
• Ensure adherence to SOPs and workflow efficiency
• Monitor patient flow, scheduling, and documentation accuracy

Staff Leadership:

• Hire, train, and supervise clinic staff
• Manage schedules, PTO, and performance reviews
• Partner with HR on employee relations

Patient Experience:

• Manage escalated patient concerns and ensure resolution
• Maintain documentation of patient issues and follow-up

Reporting & Inventory:

• Track clinic performance metrics and KPIs
• Manage inventory, ordering, and compliance logs

Required Qualifications

• Experience in healthcare operations or clinic management required
• Strong leadership and organizational skills
• Experience with EMR, scheduling systems, and reporting tools

Benefits

• Health insurance
• Dental insurance
• 401(k) with employer matching
• Paid time off
• Paid Holidays
• Employee discounts

Why Join Us

• Opportunity to lead a brand-new clinic launch
• Growth potential within a rapidly expanding organization
• Collaborative and team-oriented environment

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Referral program

Application Question(s):

• How many years of experience do you have managing operations in a medical or healthcare setting?
• How many employees have you directly supervised in your most recent role?
• What electronic medical record (EMR) systems have you used, and how comfortable are you navigating them daily?
• Have you been responsible for hiring, training, and managing staff performance in a prior role? Please briefly describe.
• What are your compensation expectations for this role?
• This role will support the launch of a new clinic and require implementing workflows, team culture, and patient volume from the ground up. How comfortable are you working in a growth-focused environment?
• In your most recent role, approximately how many patients did your clinic see per day, and what was your role in managing patient flow?
• Tell us about a time you identified an operational issue in a clinic and how you resolved it.
• What experience do you have with medical billing, insurance verification, or revenue cycle processes?
• This position will be based in the West Valley (Peoria or Litchfield Park area, final location TBD). Are you able to reliably commute to this area?
• Training will take place over a four-week period at our Gilbert, Chandler, and/or Scottsdale locations. Are you able to commit to this training schedule?
• How would you describe your leadership style when managing a team in a fast-paced clinical environment?
• If selected, when would you be available to begin employment?
• Tell us about a time you had to address a performance or behavioral issue with an employee. What steps did you take, and what was the outcome?
• What type of medical practice have you primarily worked in: insurance-based, cash-pay, or a combination of both? Please briefly describe your experience.

Work Location: In person