Medical Office Manager (Sales & Marketing Focus)

Join a Growing Business in Integrative Pain Medicine!

Medical Office Manager (Sales & Marketing Focus)
Location: Chagrin Falls, OH
Status: Full-Time

Compensation & Benefits:

• Competitive salary + performance-based incentives/commission
• Health, dental, and vision insurance
• Paid time off (PTO)
• Paid holidays
• Professional development and training opportunities

About Us

We are an integrative pain medicine practice dedicated to helping patients move away from illness and toward whole-person wellness. Our approach combines traditional and complementary medicine—including lifestyle medicine, ultrasound diagnostics, and Traditional Chinese Medicine—to support the body’s natural healing potential.

Position Overview

We are seeking a compassionate, proactive, and growth-oriented Medical Office Manager with sales and marketing experience. This role partners closely with the physician to manage daily operations, drive patient growth, and lead a small team (administrative and clinical staff).

This is a hands-on leadership position in a nearly paperless, independent practice. Flexibility, initiative, and a willingness to “wear multiple hats” are essential.

Key Responsibilities

• Own and manage the lead funnel for clinical services and wellness programs (e.g., Qi Gong and Pain Reprocessing classes)
• Meet and exceed key performance indicators (KPIs) related to growth and patient acquisition. Generates leads, additional referring practitioners and engage public via social media.
• Plan and execute marketing and advertising strategies, including social media management
• Build and maintain relationships with referring providers, community organizations, and strategic partners
• Represent the practice at networking events and within the local community
• Oversee daily office operations to ensure efficient workflows and excellent patient experience
• Manage patient scheduling, check-in/check-out processes, and overall patient flow
• Lead and support a small team, fostering a positive and productive work environment
• Develop, implement, and refine office policies and procedures
• Identify operational gaps and implement practical, scalable solutions
• Create a positive and productive work environment to attract and retain staff, patients and clients

Qualifications

Education:

• Bachelor’s degree in healthcare administration, business, or related field (required)
• Medical Assistant training or certification (preferred)

Experience:

• 3–5 years in medical practice management or healthcare operations
• Prior supervisory or team leadership experience preferred
• Customer service experience (2+ years preferred)
• Sales or marketing experience (1–3 years preferred)

Core Skills & Attributes

• Passion for integrative and holistic medicine
• Strong leadership, organizational, and problem-solving abilities
• Knowledge of healthcare regulations, billing, and coding practices
• Experience with EHR/EMR systems and office management software
• Proficiency with social media and digital marketing tools
• Excellent communication and interpersonal skills
• High emotional intelligence, integrity, and professionalism
• Self-starter with a strong sense of ownership and accountability of their individual contribution to the overall success of the practice.
• Ability to multitask and thrive in a fast-paced environment
• Detail-oriented with strong time management skills
• Tech-savvy and comfortable learning new systems
• Growth mindset with a commitment to continuous improvement

Working Conditions

• No evenings, weekends, or holidays required
• Professional, collaborative, and patient-focused environment
• Full-time position with benefits (waiting period may apply)

Apply

If you're passionate about integrative pain medicine and ready to contribute to a growing practice, we’d love to hear from you! Apply today to become a part of our dynamic and compassionate team.

Job Type: Full-time

Pay: Up to $60,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Application Question(s):

• Do you have experience as a Medical Assistant or equivalent patient contact?

Education:

• Bachelor's (Preferred)

Experience:

• Sales: 2 years (Preferred)
• Marketing: 2 years (Preferred)
• Medical office management: 2 years (Preferred)
• healthcare operations: 1 year (Preferred)

Work Location: In person