Medical Office Telephone Operator

• Answers incoming phone-calls and transfers to appropriate person/voicemail
• First point of contact to assist patients with their needs for: Patient Portal, Directions, Questions
• Labels incoming faxes in the morning (on average 200 )
• Knowledge:
• Knowledge of practice policies and procedures.
• Knowledge of grammar, spelling, and punctuation to communicate effectively.
• Knowledge of EHR and Microsoft Office programs.

Skills:Abilities:

• Skill in using office equipment and handling paperwork/filing adequately.
• Skill in handling incoming phone calls and triaging appropriately.
• Skill in written and verbal communication.
• Ability to work effectively as a team member with physicians and other staff.
• Ability to sort and file materials correctly by alphabetic or numeric systems.
• Ability to flexibly respond to changing demands.
• Ability to organize and prioritize tasks effectively.
• Ability to communicate clearly.
• Ability to work with little supervision.
• Ability to establish and maintain effective working relationships with patients, employees, and the public.
• Ability to work in a fast pace environment.

Job Type: Full-time

Pay: $35,360.00 - $37,440.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Work Location: In person