Medical Receptionist

KIDS Hospital is seeking a dynamic and professional Medical Receptionist to join our team. The ideal candidate should have 1–2 years of experience in a hospital or healthcare setting and possess excellent communication and customer service skills.

Responsibilities:

• Greet patients politely and assist with registration.
• Verify patient details and update information in the hospital software.
• Answer patient enquiries and guide them to the appropriate department.
• Schedule, reschedule, and cancel appointments based on doctor availability.
• Manage patient flow to avoid crowding at the reception area.
• Generate OPD, lab, radiology, and procedure bills.
• Collect cash/UPI/card payments and issue receipts accurately.
• Maintain daily cash collection summary and hand it over to the finance/accounts team.
• Maintain reception-related registers such as visitor register, enquiry register, and cash register.
• Coordinate with doctors, nurses, lab, radiology, pharmacy, and other departments.
• Handle internal calls and provide timely information to departments.
• Assist in emergency situations by immediately informing the emergency department.
• Keep the reception and waiting area clean and organized.
• Make follow-up calls for reports, appointments, and patient feedback if required.
• Maintain patient confidentiality as per hospital protocols.
• Ensure discipline, punctuality, and professional behavior.
• Work in rotational shifts as per hospital schedule.
• Cooperate with Ayushman/insurance desk tasks if assigned.
• Support report dispatch and answer telephonic enquiries.

Qualifications:

• Graduate in any discipline
• Minimum 1–2 years of experience in a hospital front office role
• Proficient in MS Office and hospital software systems
• Strong communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment

Job Type: Full-time

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

• Paid sick time
• Paid time off
• Provident Fund

Ability to commute/relocate:

• Bhubaneshwar - 751019, Odisha: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• Medical Receptionist: 1 year (Preferred)
• General Receptionist: 2 years (Preferred)

Language:

• Odia (Required)

Work Location: In person