Medical Receptionist

Job Overview
We are seeking a dedicated and detail-oriented Medical Receptionist to serve as the first point of contact for our healthcare facility. The ideal candidate will possess strong administrative skills, excellent communication abilities, and a comprehensive understanding of medical office procedures. This role involves managing patient interactions, coordinating appointments, handling medical records, and supporting clinical staff to ensure smooth daily operations. The Medical Receptionist plays a vital role in delivering exceptional patient service while maintaining compliance with healthcare regulations such as HIPAA.

Duties

• Greet patients warmly and professionally, ensuring a welcoming environment at the front desk.
• Schedule appointments efficiently using electronic health record (EHR) systems such as Epic, Meditech, or Athenahealth.
• Verify insurance coverage and perform insurance eligibility and benefits verification for Medicare and private insurers.
• Manage patient check-in and check-out processes, including updating personal information and collecting co-pays or payments.
• Maintain accurate medical records by reviewing documentation, ensuring proper filing, and updating electronic health records (EHR systems).
• Handle multi-line phone systems with professionalism, providing clear communication and appointment reminders.
• Assist with medical billing and collection processes, including coding using CPT, ICD-9, ICD-10 codes, and processing medical claims.
• Support clinical staff with administrative tasks such as preparing care plans, reviewing documentation, and managing medical office supplies.
• Ensure compliance with HIPAA regulations by safeguarding patient information during all interactions.
• Perform general clerical duties such as filing, data entry using 10-key typing skills, and maintaining organized office files.

Experience

• Prior experience working in a medical or dental office setting is required; clinic or hospital experience is preferred.
• Proficiency with EMR (Electronic Medical Records) systems such as Athena is essential.
• Demonstrated knowledge of medical terminology, ICD-10 coding standards, and CPT coding for procedures is a plus.
• Strong computer skills.
• Excellent customer service skills with the ability to communicate effectively in bilingual environments are highly valued.
• Experience managing insurance verification processes and familiarity with Medicare billing procedures is advantageous.
• Previous clerical or front desk experience in a healthcare setting ensures familiarity with appointment scheduling and patient intake procedures. Join our team to provide exceptional administrative support that enhances patient experiences and supports outstanding healthcare delivery!

Pay: From $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Pet insurance
• Vision insurance

Work Location: In person