Medical Receptionist

Medical Secretary – Part-Time | Island Family Health | Merritt Island, FL

Position: Medical Secretary (Part-Time) Hours: Monday–Friday, 8:00 AM – 2:00 PM (30-minute unpaid lunch) Compensation: $18–$20/hour, commensurate with experience

About Us Island Family Health is a concierge family medicine practice on Merritt Island, FL, offering personalized, high-touch care to our patients. We are a small, close-knit team that takes pride in delivering an exceptional experience — not just clinically, but at every point of contact. We are looking for someone who reflects those same values from the moment a patient walks through the door or picks up the phone.

Position Summary The Medical Secretary serves as the first point of contact for our patients and plays a central role in the day-to-day operations of the practice. The ideal candidate is warm, professional, detail-oriented, and thrives in a relationship-driven environment where quality of care extends to every interaction.

Key Responsibilities

• Answer and manage incoming phone calls with excellent etiquette and professionalism
• Schedule, confirm, and manage patient appointments
• Verify insurance eligibility and obtain authorizations as needed
• Manage incoming and outgoing medical records requests
• Scan, index, and maintain accurate patient documentation
• Greet and check in patients in a welcoming, concierge-level manner
• Coordinate with clinical staff to ensure smooth patient flow
• Maintain strict confidentiality in compliance with HIPAA regulations
• Assist with general administrative duties as needed

Qualifications

• Minimum 2 years of experience in a primary care or medical office setting strongly preferred
• Proficiency or prior experience with eClinicalWorks (eCW) a significant plus
• Familiarity with insurance eligibility verification and prior authorization processes
• Strong verbal and written communication skills
• Outgoing, personable demeanor with a polished, professional presentation
• High attention to detail and strong organizational skills
• Ability to multitask and prioritize effectively in a small office environment

What We Offer

• Consistent, predictable part-time schedule — no evenings or weekends
• A concierge patient panel — smaller, more engaged, and generally a more pleasant day-to-day experience than a typical primary care front desk
• Paid holidays after probation period.
• PTO / sick time after probation period.
• Employee discount on medical spa and aesthetic services
• Supportive, small-team environment where your contributions are noticed

Job Type: Part-time

Pay: $18.00 - $20.00 per hour

Expected hours: 24 – 32 per week

Benefits:

• Employee discount
• Free parking
• Paid time off

Work Location: In person