Medical Receptionist

Job Summary
We are seeking a detail-oriented and compassionate Medical Receptionist to join our healthcare team. The ideal candidate will be responsible for managing front desk operations, ensuring a smooth patient experience, and providing essential administrative support in a medical office setting. This role requires strong communication skills, familiarity with medical terminology, and proficiency in various electronic health record (EHR) systems.

Responsibilities

• Greet patients and visitors in a friendly and professional manner.
• Manage patient scheduling, including appointments, follow-ups, and cancellations.
• Handle incoming calls on a multi-line phone system, addressing inquiries and directing calls appropriately.
• Collect and verify patient information, including insurance details and medical history.
• Process medical collections and assist with billing inquiries.
• Maintain accurate medical records and documentation in compliance with HIPAA regulations.
• Review care plans and ensure proper coding using ICD-9, ICD-10, CPT coding, and other relevant coding systems.
• Assist with insurance verification and pre-authorizations as needed.
• Provide clerical support including filing, typing, and data entry using Microsoft Office applications.
• Collaborate with healthcare providers to facilitate patient care and administrative tasks.

Requirements

• Previous experience as a Medical Receptionist or in a similar medical administrative role is preferred.
• Familiarity with EHR systems eClinicalWorks is highly desirable.
• Knowledge of medical terminology, coding (ICD-9/ICD-10), billing processes, and insurance verification is essential.
• Strong computer skills with proficiency in Microsoft Office Suite.
• Excellent customer service skills with the ability to communicate effectively with patients and staff.
• Bilingual candidates are encouraged to apply to enhance patient communication.
• Experience in clinic or hospital settings is a plus; dental office experience is also valued for specific roles.
• Ability to maintain confidentiality of sensitive information in accordance with HIPAA guidelines.
• Strong organizational skills with attention to detail for accurate documentation review. Join our dedicated team where you can make a difference in the lives of patients while advancing your career in the healthcare field.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person