Medical Receptionist

Job Title: Medical Receptionist / Front Desk Coordinator

Job Summary:
The Medical Receptionist serves as the first point of contact for patients at a busy doctor’s office. This role is responsible for managing front desk operations, ensuring a smooth patient check-in process, and supporting clinical staff with administrative and basic patient care coordination, including assisting with walk-in injection visits.

Key Responsibilities:

• Greet and check in patients using electronic medical records (EMR) systems
• Verify patient information, insurance details, and update records as needed
• Schedule, confirm, and manage patient appointments
• Answer phone calls, respond to inquiries, and direct calls appropriately
• Process patient payments, co-pays, and provide receipts
• Maintain a clean, organized, and welcoming front desk area
• Coordinate patient flow and communicate delays or updates to patients
• Assist with walk-in patients requiring injections by notifying clinical staff and preparing necessary documentation
• Ensure all forms and consent documents are completed accurately
• Maintain patient confidentiality in compliance with HIPAA regulations

Qualifications:

• High school diploma or equivalent required
• Previous experience in a medical office or customer service role preferred
• Familiarity with EMR systems and basic computer skills
• Strong communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Professional demeanor and attention to detail

Work Environment:

• Fast-paced medical office setting
• Frequent interaction with patients, healthcare providers, and staff

Preferred Skills:

• Experience handling insurance verification and billing processes
• Knowledge of medical terminology
• Ability to remain calm and professional under pressure

This role is essential in creating a positive patient experience while ensuring efficient front office operations.

Job Type: Full-time

Pay: From $18.00 per hour

Work Location: In person