Medical Receptionist

Job Summary

Lelite Medispa is seeking a polished and customer-focused Medical Receptionist / Client Care Specialist to serve as the primary point of contact for our clients. This role is central to delivering a seamless, high-quality medispa experience, from scheduling and client communication to supporting treatment plans and day-to-day operations.

The ideal candidate is organized, personable, and confident managing client interactions while maintaining professionalism in a fast-paced, client-centered environment. Flexibility and reliability with scheduling are essential.

Key Responsibilities

• Serve as the first point of contact for clients, providing a welcoming and professional experience
• Manage appointment scheduling, confirmations, and follow-ups
• Educate clients on services, products, and treatment options
• Support the coordination and communication of customized treatment plans in collaboration with providers and aestheticians
• Respond to client inquiries and resolve concerns promptly and professionally
• Check clients in and out, process payments, and manage billing accurately
• Maintain a strong understanding of services and products to recommend and support retail sales
• Assist with treatment room setup and provide general support to medical providers and aestheticians
• Monitor and maintain inventory levels for medical supplies, retail products, and front desk materials
• Support medispa events, promotions, and front desk initiatives that drive client engagement and revenue
• Maintain cleanliness and organization of all client-facing and common areas
• Communicate client feedback or concerns to management in a timely manner
• Follow established service standards, protocols, and operational procedures

Qualifications

• Previous experience in a medical office, spa, or customer service role preferred
• Strong communication and interpersonal skills
• Highly organized with attention to detail
• Ability to multitask and manage time effectively in a fast-paced setting
• Professional demeanor with a client-first mindset
• Basic knowledge of medical aesthetics or willingness to learn
• Reliable and flexible schedule, including evenings or weekends as needed

What We Offer

• Competitive pay
• Opportunities for growth and training in medical aesthetics
• Supportive, team-oriented work environment
• Employee discounts on services and products

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Work Location: In person