Medical Receptionist and Patient Care Assistant

If you have experience as a Medical Receptionist/Patient Care Assistant and a passion for women's health, we have an exciting opportunity for you! This role welcomes patients with a warm greeting, assists with patient requests for services and related inquiries, and operates necessary front office equipment to ensure high-quality patient relations.

Hours: 8:00am - 5:00 pm Monday - Friday, 2 weekends per month (Saturday and Sunday), and holiday rotation will be required.

Essential Responsibilities

• Answer incoming calls, direct them appropriately, and assist patients as needed—ensuring consistent communication between the lab, onsite physician, and staff, while upholding our standards for patient care and confidentiality.
• Schedule and confirm patient appointments, follow-up visits, and physician referrals.
• Professionally handle phone inquiries and route calls to the appropriate personnel.
• Welcome and assist visitors, determine the purpose of their visit, and guide them to the appropriate staff member.
• Maintain and update medical charts, reports, and correspondence accurately.
• Conduct patient interviews to complete insurance documentation and privacy forms.
• Perform additional duties, special projects, or tasks as assigned.
• Help with room turnover, ensuring there are adequate supplies available at all times.
• Assist with patient transport.
  
  

Education And Skills Necessary

• High School Diploma or GED is required
• Two (2) years of Medical Administrative or Call Center experience preferred
• EMR experience preferred
• Bilingual - Spanish a PLUS!
  
  

Why You'll Love Working Here – Our Amazing Benefits

Comprehensive Health Coverage: Medical, dental, and vision plans for our full-time employees, along with complimentary basic life insurance, Employee Assistance Program, and long-term disability insurance. FREE employee only healthcare coverage option is also available.

Family Building Support: Take advantage of our comprehensive fertility benefits, adoption assistance, and surrogacy support to help grow your family.

Paid Parental Leave: Generous maternity, paternity, and partner leave so you can focus on what matters most.

Plenty of Paid Time Off: Start with 18 days of PTO annually and enjoy 11 paid holidays, including one floating holiday to use as you choose!

Retirement Ready: Invest in your future with our 401(k) plan, featuring a competitive company match and full vesting after just 2 years.

Lifestyle Spending Account: Access a company-funded account to reimburse expenses that boost your physical, financial, and emotional well-being.

Health Savings Account (HSA): If eligible, enjoy regular employer contributions to your HSA with every paycheck.

Rewards for Connections: Earn extra money with our Employee Referral Program —your network is invaluable!

Growth Opportunities: We support your career with continuing education reimbursement and dedicated time off for professional development.

Premium Calm Health Subscription: Enjoy a free premium Calm Health app subscription to support your mental wellness.

Emotional & Work-Life Support: Through our Employee Assistance Program (EAP) with SupportLinc, you'll have access to emotional well-being and work-life resources whenever you need them.

Extra Peace of Mind: Explore additional coverage options including Accident, Critical Illness, Hospital Indemnity, and Pet Insurance, to suit your needs.