Medical Receptionist/Call Center

Pay: $18.00 - $23.00 per hour

Job description:

Join our dynamic healthcare team as a Medical Receptionist/Call Center, where your energetic and compassionate approach will be the first point of contact for patients and providers alike. In this vital role, you will manage patient interactions, coordinate appointments, handle medical documentation, and support administrative functions with precision and enthusiasm. Your proactive attitude will help ensure smooth clinic operations, exceptional patient service, and accurate medical record management. This position offers an exciting opportunity to be part of a fast-paced environment dedicated to delivering outstanding healthcare experiences.

Responsibilities:

• Greet patients warmly and professionally, ensuring a positive first impression at the front desk or via phone
• Answer multi-line phone systems promptly, directing calls efficiently and courteously
• Verify insurance coverage, perform insurance eligibility checks, and process insurance verifications accurately
• Manage check in/check out process: Checking patient's in for their appointments, scheduling follow up visits and collecting copayments. Provides message management for patients, family and staff including relaying information, confirmation of services, and timely follow up. Displays an understanding/sensitivity of each patient's unique situation. Acts as a front-line liaison for the practice. Performs clerical duties to assist with daily operations of the of the practice including:- Accurate and complete registration
• Collect and review patient documentation, ensuring completeness and accuracy for medical records and billing purposes
• Manage medical records filing, scanning, and retrieval while maintaining HIPAA compliance and confidentiality standards

Professional Behaviors

• Maintain composure during stressful situations
• Effective interpersonal and communication skills
• Utilizes critical thinking and problem solving in day-to-day operations as well as in emergent situations
• Communicate appropriately and effectively following chain of command
• Demonstrate dependability and flexibility in meeting the scheduling needs of the department.
• Ability to work as part of the Nova Medical Group team

Requirements

• Minimum Education-Required
• High School Diploma/GED
• Minimum Work Experience - One to two (1-2) years healthcare office experience strongly preferred but not required; knowledge of medical terminology preferred
• Required Classes/Skills - BLS - Basic Life Support
• Strong customer service skills both in person and by telephone required.
• Prior eCW experience for scheduling and registration preferred.
• Previous interactions with patients and families preferred.
• Attention to detail in documentation review and data entry; ability to maintain confidentiality under HIPAA regulations
• Demonstrated organizational skills with the ability to multitask in a fast-paced environment while maintaining professionalism

Join us in making a difference through exceptional patient care! We are committed to supporting your professional growth by providing a collaborative environment where your skills are valued. This paid position offers an engaging work experience that combines administrative excellence with compassionate healthcare delivery.

Job Type: Full-time

Monday- Friday : 9:30am - 6:00 pm

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Pay: $18.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person