Medical Records Retrieval Associate

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The Medical Records Retrieval Associate is responsible for receiving, organizing, tracking, and securely uploading medical records into designated systems to support Clinical Documentation Integrity (CDI). This role focuses on accurate file management, timely uploads, and compliance with HIPAA and internal security protocols.

We are flexible with respect to geographic location, and the ideal candidate will be comfortable working remotely/work from home across US time zones.

Primary Duties

Record intake and upload processing

Retrieval of electronic medical records from partner practices or internal teams
Organize and validate records for completeness prior to upload
Upload medical records into designated CDI audit platforms

Tracking, indexing, and quality checks

Accurately label and index files to ensure correct patient attribution
Track upload volumes and maintain documentation of records processed
Monitor upload queues to ensure turnaround time targets are met

Issue resolution and team collaboration

Identify missing or incomplete documentation and escalate appropriately

Administrative documentation and compliance

Maintain strict adherence to HIPAA and data security policies
Collaborate with CDI and other teams to resolve file access issues

Minimum Qualifications

HS Diploma
2+ years of experience with Medical Record or Chart retrieval processes
Software Proficiency: Strong familiarity with Electronic Health Record (EHR) systems

Preferred knowledge, skills, and/or abilities

Excellent communication and presentation skills, both written and verbal
Experience supporting the medical records department.
Familiarity with CDI workflows
Experience with file indexing and document management systems
Basic knowledge of ICD-10-CM terminology

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer.

Who We Are:

Aledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of health plans, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you're eager to join a collaborative, inclusive and remote-first culture - you've come to the right place.

What Does This Mean for You?

At Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission.

In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members:

Flexible work schedules and the ability to work remotely are available for many roles

Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners

Robust time-off plan (21 days of PTO in your first year)

Two paid volunteer days and 11 paid holidays

12 weeks paid parental leave for all new parents

Six weeks paid sabbatical after six years of service

Educational Assistant Program and Clinical Employee Reimbursement Program

401(k) with up to 4% match

Stock options

And much more!

At Aledade, we don’t just accept differences, we celebrate them! We strive to attract, develop and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.

Privacy Policy: By applying for this job, you agree to Aledade's Applicant Privacy Policy available at https://www.aledade.com/privacy-policy-applicants

We may use automated tools, including artificial intelligence (AI), to help organize and evaluate application materials. These tools support our recruiters and hiring managers by helping manage large applicant pools. Human judgment plays an essential role in our hiring process, including in the oversight and use of any automated tools. If you would like more information about our screening and hiring process, please contact us.

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