Medical Scheduler

Overview
We are seeking a detail-oriented and organized Medical Scheduler to join our healthcare team. The ideal candidate will be responsible for coordinating patient appointments, managing medical records, and ensuring efficient clinic operations. This role requires excellent communication skills, proficiency with electronic health record (EHR) systems, and a strong understanding of medical terminology and administrative procedures. The Medical Scheduler plays a vital role in delivering exceptional patient service and supporting clinical staff to provide quality care.

Responsibilities

• Arrange and maintain patient appointments, to include physical therapy appointments, by phone in a call center environment.
• Making outgoing calls to confirm patient appointments
• Taking inbound calls relating to new patients, appointments and patient questions
• Experience with managing a high volume of calls
• High volume of patients in medical practices
• Good, friendly and professional rapport with patients and co workersSchedule patient appointments accurately using EHR software
• Coordinate with clinical staff to optimize appointment flow and care plans
• Handle multi-line phone systems with professional phone etiquette and assist patients with inquiries
• Ensure compliance with health information management standards and confidentiality policies
• Utilize Microsoft Office tools for documentation and reporting purposes

Qualifications

• 1+ years of medical scheduling experience preferred
• High degree of professionalism and confidentiality
• Ability to multi-task while producing accurate work
• Office proficient- Word, Excel, PowerPoint, and Outlook
• Effectively communicates using proper grammar and punctuation and written, oral, non-verbal, and active listening skills
• Strong written and verbal communication skills including the use of proper grammar and punctuation
• Technology adept including internet browsing, software and the use of various office equipment
• Presents in a polite, polished, and professional manner upon dealing with patients over the phone and with co- workers
• Bilingual is a plus

This position offers an opportunity to be an integral part of a dedicated healthcare team committed to providing outstanding patient care through efficient scheduling and administrative support.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person