Medical Scheduler

Digestive Health Partners (DHP), is a large independent gastroenterology practice in the beautiful mountains of western North Carolina. We are seeking a full-time Medical Scheduler for our Asheville office. This position would work with patients and providers. You must enjoy working in a fast-paced call center where attention to detail and accuracy are essential, be skilled in coordinating with patients, providers, hospital and laboratory personnel, and have excellent interpersonal and communication skills including excellent phone etiquette.

Successful candidate should have patient scheduling experience, experience with an electronic medical records (EMR) system and experience in the health care field.

Monday-Friday with occasional Saturdays. This position is a hybrid position - you will work remotely some of the time and other times in the office. You must be able to train onsite for up to 30-days and have the flexibility to work in the office as requested.

All DHP positions require a background check and a drug screen test.

Position Summary

The Scheduler is responsible for scheduling patients effectively while driving patient satisfaction.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Maintain task queues ensuring that patients are contacted in a timely fashion.
• Be available for inbound calls from patients/providers/offices and ensure that patients’ needs are being met.
• Make outbound calls to contact patients to schedule appointments/recalls/orders.
• Maintain providers schedules to ensure templates are filled and scheduled appropriately. Reviewing them daily to ensure holes are filled after cancellations.
• Work as a team to make sure that all needs in scheduling are met, assisting with other tasks queues and job duties as the need arises.
• Update patient demographics when needed and document patient chart effectively and accurately.
• Update patient insurance information, preferred pharmacy, medical history and medications.
• Communicate appropriately with providers when necessary.
• Mail proper paperwork to patients for clinic visits and procedures.
• Foster positive interactions among team members and effectively communicate with other departments as necessary.
• Maintain strictest confidentiality of patient records and stay in compliance with HIPAA regulations.
• Attend staff meetings to maintain and improve knowledge and skills.
• Perform other duties as necessary.

Competencies

• Teamwork Orientation
• Ethical Conduct
• Phone etiquette
• Personal Effectiveness/Credibility
• Stress Management/Composure
• Attention to Detail
• Patient Focus
• Excellent, verbal, written communication and interpersonal skills

Digestive Health Partners is about people. When you join us, you’re joining a thriving team of physicians, APs, and staff who think of each other not as coworkers, but as family.

Yes, we are in the beautiful mountains of Asheville and Hendersonville, NC.

Yes, the region is listed in the US News and World Report as one of the best 34 places to live in the United States.

Yes, you’ll get access to miles and miles of trails, scenic views, incredible wildlife, high-quality schools, and strong economic growth.

All of these are important reasons why people choose to work at DHP.

But DHP is more than just a place to work. DHP is a community. At DHP, everyone supports each other. Work-life balance isn’t an idea, but a fact. Many of our staff and APs have been with us for more than a dozen years not because of the region, but because they work somewhere that cares about their wellbeing and works hard to ensure they have what they need to succeed in their lives.

When the pandemic hit, DHP was one of the few practices in the country that avoided layoffs and worked to ensure all our staff were paid. While the entire country suffered, DHP was able to continue serving our community because of the dedication of the physicians, APs, and staff to this practice.

When Helene hit our area in 2024, we also ensured that all staff were paid until we could open back up so we could continue to serve our community.

That kind of dedication doesn’t come out of nowhere.

If you’re looking for a place that cares about you and your family, that values what you value, that wants to ensure you’ve found not just a place to work, but a place to call home, then we want to hear from you.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience:

• patient scheduling: 1 year (Preferred)

Ability to Commute:

• Asheville, NC 28803 (Required)

Work Location: Hybrid remote in Asheville, NC 28803