Medical Support Assistant - Salt Lake City, UT

Job Title: Medical Support Assistant (MSA) Specialty: Administrative/Scheduling Support Healthcare (MSA/Scheduler-Receptionist) Place of Work (City/State): Salt Lake City, Utah (Remote within 50 miles of Salt Lake City VA Medical Center commuting area) Site: Salt Lake City VA Healthcare System (SLCHCS) Location: 500 S. Foothill Drive, Salt Lake City, UT 84148 (Remote positions; no on-site requirement except for fingerprinting, PIV pick-up, or IT equipment retrieval at nearest VA facility) Pay rate: $22/hr on W2 Duration: 1 Year plus 2 Option Years Shift Schedule: Monday Friday, 8:00 AM 4:30 PM Mountain Time, excluding federal holidays, 8-hour shift per day. How Many Shifts Needed Per Month: Approximately 20 23 shifts per month per FTE (standard federal business day schedule) Credentialing / Onboarding Time: 6 8 weeks Education: High School Diploma or GED equivalent (minimum) Experience Needed: Minimum 6 months of customer service experience; prior medical scheduling, VA system experience, or healthcare administrative background strongly preferred Special Skills Needed:

• Minimum 50 WPM typing speed
• Proficiency in VA systems: CPRS, VistA, ISS, HSRM, PPMS, CTM, PCI
• Microsoft Office Suite (Word, Excel, Outlook, Teams)
• Basic medical terminology
• Strong telephone etiquette and customer service skills
• Ability to work independently in a remote setting
• HIPAA and VA privacy compliance awareness

Responsibilities:

• Schedule and manage outpatient appointments per VHA Directive 1230 using VistA/CPRS
• Process community care consults via HSRM and PPMS
• Validate and update patient demographics and insurance information
• Conduct pre/post-appointment patient contacts and manage no-shows within 24 hours
• Screen and respond to calls professionally; answer within 5 rings
• Monitor access-related reports and manage recall reminders
• Process incoming/outgoing faxes and mail per HIPAA standards
• Perform patient check-in via PCI system
• Maintain scheduling accuracy at or above 98% per VA guidelines
• Complete all mandatory annual VA training and maintain zero privacy breaches

Prime Physicians is a physician-led, The Joint Commission (TJC) Accredited, ISO 9001 certified and CMMI Level 3 appraised organization. Our commitment extends beyond traditional consulting and management services, offering comprehensive solutions to hospitals, health systems, and federal government agencies. At the heart of our operations is the ultimate goal to deliver high-quality patient care. Driven by a mission to catalyze healthcare transformation and innovation, we offer an array of services designed to redefine the healthcare landscape. From program and project management to strategic planning, we enhance operational efficiency and streamline business processes. With Prime Physicians, the future of patient care is in skilled and dedicated hands, leading the way towards a more efficient, effective, and compassionate healthcare system.