Medical Virtual Assistant

Job Summary
We are seeking a highly motivated and detail-oriented Medical Virtual Assistant to join our healthcare team. In this dynamic role, you will provide essential administrative and clinical support remotely, ensuring smooth operations across various medical practices. Your expertise will help streamline patient interactions, manage electronic health records, and facilitate accurate documentation, all while maintaining the highest standards of confidentiality and compliance with HIPAA regulations. This position offers an exciting opportunity to contribute to quality patient care from the comfort of your home or remote workspace.

Responsibilities

• Manage and update Electronic Medical Records (EMR) systems such as Epic, Meditech, eClinicalWorks, Athenahealth, and others to ensure accurate patient data entry and retrieval.
• Verify insurance coverage, perform insurance verification, and assist with billing processes including medical collection efforts.
• Review and ensure the accuracy of clinical documentation, care plans, and medical records in compliance with HIPAA standards.
• Assist with appointment scheduling, patient intake, and follow-up communications via multi-line phone systems while maintaining excellent phone etiquette.
• Support medical coding activities including CPT (Current Procedural Terminology), ICD-9/10 (International Classification of Diseases), and ICD coding to facilitate billing and reimbursement processes.
• Maintain familiarity with various EMR systems, including Eaglesoft, Dentrix, and other dental or hospital management software.
• Provide exceptional patient service by addressing inquiries professionally and courteously while managing front desk tasks remotely.
• Perform administrative duties such as filing, data entry (including 10 key typing), and document review to support clinic operations efficiently.
• Ensure compliance with healthcare regulations by adhering to HIPAA guidelines during all documentation review and data handling activities.

Qualifications

• Proven experience working with EMR systems such as Epic, Meditech, eClinicalWorks, Athenahealth or similar platforms.
• Strong knowledge of medical terminology, ICD-9/10 coding, CPT coding, and medical billing procedures.
• Familiarity with insurance verification processes including Medicare and other insurance providers.
• Prior clinic or medical office experience is highly preferred; dental clinic experience is a plus.
• Excellent computer skills including proficiency in Microsoft Office Suite and health information management software like Eaglesoft or Dentrix.
• Bilingual abilities are advantageous for serving diverse patient populations.
• Strong organizational skills with attention to detail for documentation review and record keeping.
• Exceptional communication skills demonstrating professionalism in phone etiquette and patient interactions.
• Ability to work independently in a remote setting while managing multiple priorities effectively. Join us as a Medical Virtual Assistant and become an integral part of a dedicated healthcare team committed to delivering outstanding patient care through efficient administrative support!

Pay: $8.00 - $9.00 per hour

Work Location: Remote