Medical/dental receptionist

Job Summary
We are seeking a dynamic and detail-oriented Medical/Dental Receptionist to join our healthcare team. In this vital role, you will serve as the first point of contact for patients and visitors, providing exceptional customer service while managing a variety of administrative and clinical tasks. Your energetic approach will help ensure smooth clinic operations, accurate documentation, and a welcoming environment for all patients. The ideal candidate is highly organized, tech-savvy, and passionate about delivering outstanding patient care through efficient front desk management and administrative support.

Responsibilities

• Greet patients and visitors warmly, ensuring a positive first impression while managing check-in and check-out procedures efficiently.
• Schedule appointments using electronic health record (EHR) systems such as Epic, Meditech, or Athenahealth, maintaining accurate calendar management.
• Verify insurance coverage, perform insurance eligibility checks, and process billing and collections using medical billing software and CPT coding standards.
• Handle multi-line phone systems with professionalism, providing clear communication and directing calls appropriately.
• Manage patient records by updating medical histories, reviewing documentation for accuracy, and maintaining confidentiality in compliance with HIPAA regulations.
• Assist with patient intake processes, including collecting medical histories, updating demographic information, and explaining clinic procedures.
• Support clinical staff by preparing necessary documentation, reviewing care plans, and ensuring proper coding with ICD-10/ICD-9 codes for billing purposes.
• Utilize EMR systems such as eClinicalWorks or Dentrix to document patient interactions accurately and efficiently.
• Perform office management duties including filing, data entry (10 key typing), appointment reminders, and maintaining organized medical records.
• Verify insurance claims for Medicare or other providers to facilitate timely reimbursements while adhering to HIPAA guidelines.

Qualifications

• Proven experience as a Medical or Dental Receptionist with clinic or healthcare office experience preferred.
• Strong knowledge of medical terminology, ICD coding (ICD-10/ICD-9), CPT coding, and medical billing procedures.
• Familiarity with EMR/EHR systems such as Epic, Meditech, Athenahealth, eClinicalWorks, Dentrix or Eaglesoft is highly desirable.
• Excellent computer skills including Microsoft Office Suite (Word, Excel) and health information management software.
• Exceptional customer service skills with professional phone etiquette and the ability to handle multi-line phone systems confidently.
• Bilingual abilities are a plus to serve diverse patient populations effectively.
• Ability to review documentation thoroughly while maintaining accuracy under pressure.
• Strong organizational skills with clerical experience in filing, scheduling, insurance verification, and office management tasks.
• Knowledge of HIPAA regulations to ensure patient confidentiality at all times.
• Prior clinic or hospital experience is advantageous; familiarity with dental terminology and dental office operations is preferred for dental receptionists. Join our team to make a meaningful difference in patients’ lives by providing friendly service combined with precise administrative support!

Pay: $24.00 - $26.00 per hour

Work Location: In person