Medically Trained Concierge Specialist

Delve Health | Remote (Egypt-Based)
Full-Time | U.S. Working Hours | International Clinical Research

About Delve Health

Delve Health is a U.S.-based clinical research technology and services company supporting pharmaceutical and medical device clinical trials worldwide.

We combine digital health technology — including eCOA, wearable devices, and remote monitoring — with structured human support through our Concierge-as-a-Service™ model. Our concierge team works directly with patients, caregivers, and research sites to improve compliance, retention, and overall study execution.

As we expand globally, we are building a medically trained concierge team in Egypt to support international clinical trials.

Role Overview

The Medically Trained Concierge Specialist supports patients participating in clinical trials by providing structured guidance, proactive engagement, and high-quality documentation.

You will conduct scheduled patient calls, assist participants with study procedures and digital tools, and help ensure patients remain engaged and compliant throughout the study.

This is a protocol-driven healthcare support role, not a traditional call center position.

You will work closely with U.S.-based clinical research sites and global study teams.

Employment Type & Work Schedule

• Full-time position (40 hours per week)
• Remote work from Egypt
• Schedule aligned with U.S. business hours
• Typical working hours: evening shift Egypt local time (approximately 3:00 PM – 11:00 PM, depending on daylight savings)
• Fixed, consistent schedule (not rotating shifts)

Key Responsibilities

• Conduct scheduled patient support calls via phone or video
• Perform structured pre-screening calls using approved study scripts
• Guide patients through study schedules and procedures
• Support participants using mobile apps, wearable devices, and study equipment
• Provide proactive engagement to prevent missed activities or visits
• Document all patient interactions accurately within regulated systems
• Identify risks to patient compliance and escalate appropriately
• Escalate adverse events or medical concerns immediately to study sites
• Support caregivers participating in clinical trials when applicable
• Participate in internal quality reviews and training sessions
• Maintain strict patient confidentiality and regulatory compliance standards

Required Qualifications

• Medical or healthcare background required:
• Registered Nurse (RN)
• Pharmacist
• Physician or Medical Graduate
• Medical Assistant
• Healthcare-related degree or equivalent clinical training
• Strong English communication skills (spoken and written)
• Comfortable speaking with patients daily via phone or video
• Excellent documentation and attention to detail
• Professional, empathetic communication style
• Reliable high-speed internet and quiet home workspace
• Availability to work full-time during U.S. business hours

Preferred Qualifications

• Clinical research experience (CRC, site coordination, or study support)
• Telehealth or patient education experience
• Experience supporting digital health or mobile applications
• Additional languages are a plus

What Makes This Role Unique

• Work directly on international pharmaceutical and medical device studies
• Gain exposure to global clinical research operations
• Structured training in regulated clinical trial workflows
• Stable full-time remote employment with a U.S.-based company
• Opportunity for career growth into Clinical Research Operations or Patient Engagement leadership

Compensation & Benefits

• 35,000 – 45,000 EGP per month, depending on experience and qualifications
• Performance-based incentives
• Paid onboarding and training
• Long-term career development opportunities
• International work environment

Application Process

Please submit:

• Updated CV (in English)
• Short paragraph describing your healthcare experience
• Confirmation of availability for U.S. working hours

Send applications to: careers@delvehealth.com

Qualified applicants may be asked to complete a short patient communication exercise as part of the interview process.

Job Type: Full-time

Pay: E£35,000.00 - E£45,000.00 per month

Education:

• Bachelor's (Required)