MedSpa Patient Care

Position Summary

We are seeking a versatile and highly motivated MedSpa Patient Care & Aesthetic Specialist to join our growing team. This dual-role position combines hands-on Medspa support with patient care and customer relations responsibilities.

The ideal candidate is both client-focused and detail-oriented, able to provide high-quality aesthetic services while also supporting daily patient communications, scheduling, billing, and operational workflows.

This role is essential in delivering an elevated patient experience both in-clinic and through digital communication channels.

Primary Responsibilities

Patient Relations & Operations

• Ensure a luxury, comfortable patient experience during all services
• Maintain treatment rooms, equipment, and sanitation standards
• Answer incoming patient calls and provide exceptional customer service
• Manage patient communication via email, text, and Meta platforms
• Work within Elation Health to review, document, and respond to patient messages
• Assist with appointment scheduling and provider calendar coordination
• Process cancellations, updates, and general account changes
• Support billing tasks including failed payment follow-up
• Monitor and respond to patient inquiries in a timely manner
• Maintain accurate and compliant documentation for all interactions

Daily Responsibilities

• Begin the day by checking assigned operational queues (Elation, email, Meta, or billing tasks)
• Support inbound phone coverage throughout the day as needed
• Complete assigned customer service tasks promptly and accurately
• Transition between patient care duties and administrative tasks seamlessly
• Support team members during high-volume periods

Qualifications

• Previous experience in a medspa, dermatology, or aesthetic environment preferred
• Strong customer service and communication skills
• Comfortable using EHR/CRM systems (Elation experience is a plus)
• Ability to multitask in a fast-paced clinical + administrative environment
• Professional, polished, and patient-focused demeanor
• Strong attention to detail and organizational skills

Skills & Competencies

• Patient communication excellence
• Time management & multitasking
• Problem-solving & adaptability
• High emotional intelligence
• Professional written and verbal communication
• Team collaboration
• Comfort working across clinical and administrative responsibilities

What Success Looks Like

• Patients feel cared for both in-person and online
• Smooth daily workflow between clinical services and operations
• Accurate and timely documentation in Elation
• Efficient handling of messages, calls, and billing issues
• Strong contribution to both patient satisfaction and clinic revenue

Pay: $21.00 - $25.00 per hour

Work Location: In person