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Member Engagement Coordinator
Pay Plan Title: Coordinator
Working Title: Member Engagement Coordinator
FLSA Status: Non-Exempt
Posting Salary Range: $54,106 - $67,210
Office Location: Remote within Trillium’s Catchment area (See requirements section for included counties)
POSTING DETAILS:
Make an Impact
Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives.
Why Work for Us?
Trillium believes that empowering others begins with supporting our team. We offer our employees:
- A collaborative, mission-driven work environment
- Competitive benefits and work-from-home options for most positions
- Opportunities for professional growth in a diverse inclusive culture
Every day, our work changes lives – from children thriving through early intervention and school-based therapies, to adults with severe mental illness living independently and contributing to their communities.
If you are looking for a unique opportunity to make a tangible impact on the lives of others, apply today!
What We’re Looking For
Trillium Health Resources has a career opening for a Member Engagement Coordinator to join our team!
The Member Engagement Coordinator is part of a dedicated team of professionals who serve as the front line of the organization who directly interface with members, family members, providers, and other stakeholders. The Member Engagement Coordinator has a focused role within the Member Engagement Unit to initiate interaction with Trillium members. They work with those members to engage and link them to services/supports provided through outreach efforts. This crucial role helps to guide members with making informed choices regarding but not limited to Tailored Care Management, Primary Care Providers and other identified resources to help them get on a path toward recovery and wellness that helps to improve outcomes for those members living with mental health, substance use, intellectual/developmental disabilities or traumatic brain injury.
On a typical day, you might:
- Work in a Call Center environment taking inbound and making outbound calls to members determined to need outreach and engagement using data analytics.
- Complete all documentation without delay, including call notes, transfer notes, complaint documentation, completion of demographic information contained in the Registration or the Screening, Triage, Referral form.
- Promote satisfaction with the health plan and services through ongoing communication and timely follow-up on any concerns/issues.
- Assists Trillium members by linking them to services, completing screenings, sharing information, providing technical assistance, answering questions, and handling and/or resolving complaints.
- Ensures member engagement efforts are well documented for each attempt as needed to promote optimal health care and desired outcomes are achieved
Employee Benefits:
Trillium knows that work/life balance is essential. That’s why we offer:
- Typical working hours: 8:30 am – 5:00 pm; flexible work schedules with some roles with management approval.
- Work-from-home options available for most positions
- Health Insurance with no premium for employee coverage
- Flexible Spending Accounts
- 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year
- NC Local Government Retirement Pension (defined-benefit plan) https://www.myncretirement.gov/systems-funds/local-governmental-employees-retirement-system-lgers/lgers-handbook
- 401k with 5% employer match and immediate vesting
- Public Service Loan Forgiveness (PSLF) qualifying employer
- Quarterly stipend for remote work supplies
Qualifications
Required:
- High School diploma/GED and minimum six (6) years’ experience working with the adult mental health, developmental disabilities or substance use population. OR
- Associate’s degree and minimum four (4) years’ experience working with the adult mental health, developmental disabilities or substance use population. OR
- Bachelor’s degree and minimum two (2) years’ experience working with the adult mental health, developmental disabilities or substance use population. OR
- Equivalent combination of education/experience Must have a valid driver’s license
- Must reside within Trillium’s Catchment of North Carolina. Counties included: Anson, Bertie, Beaufort, Bladen, Brunswick, Camden, Chowan, Carteret, Columbus, Craven, Currituck, Dare, Duplin, Edgecombe, Gates, Greene, Guilford, Halifax, Hertford, Hoke, Hyde, Jones, Lee, Lenoir, Martin, Montgomery, Moore, Nash, New Hanover, Northampton, Onslow, Pamlico, Pasquotank, Pender, Perquimans, Pitt, Randolph, Richmond, Robeson, Sampson, Scotland, Tyrrell, Warren, Washington, Wayne, Wilson.
- Must be able to travel within catchment as required.
Preferred:
- Experience providing crisis intervention or crisis response to individuals within the mental health, developmental disabilities or substance abuse population.
Deadline for Application: Tuesday, May 19, 2026 at 11:59pm
How to Apply
To be considered, submit your application and resume through our ADP Career Center. Your resume must include:
- Employer name, dates of service (month/year), average hours worked per week, and essential job duties
- Education details (degree type, date awarded, institution, field of study)
- Licensure/certification information, if applicable
After submission, your resume will be reviewed to ensure it meets the essential criteria for the position. You’ll be notified by HR regarding your application status as appropriate. All applicants will receive a final update once the recruitment cycle closes.
Join our Talent Community through ADP to stay informed about future opportunities. Be sure to keep your resume updated in your profile.
Trillium Health Resources is an Equal Employment Opportunity (EEO) employer and a drug-free workplace. All candidates must pass a drug test as a condition of employment.
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