Member Relations Specialist

The Member Relations Specialist builds support for AZPM and the University by cultivating and stewarding relationships with mid-level members and increasing awareness of AZPM’s mission and community contributions. The role manages a defined portfolio of members and supports established stewardship, engagement, qualification, and situational solicitation activities that promote retention and long-term philanthropic growth. Working under the direction of the Director of Member Services and within established procedures, the Specialist conducts routine member research, manages and maintains constituent records, prepares personalized communications, and supports data-informed operations. The position assists in identifying AZPM members with potential for increased giving and supports referrals to the Major Giving Officer when appropriate, while focusing on retaining members at their current giving level or increasing support over time, including situational solicitation when appropriate.

The role requires strong attention to detail, the ability to obtain or provide information requiring explanation or interpretation, and consistent, accurate documentation of member interactions to support effective stewardship and engagement tracking.

Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs.

• Supports assigned AZPM members in accordance with established cultivation, stewardship, engagement, and upgrading guidelines.
• Supports routine member touchpoints, including thank you calls, check-in emails, impact updates, renewal reminders, and stewardship correspondence.
• Engages in situational solicitation or upgrade conversations when appropriate, based on member readiness, giving history, and engagement indicators.
• Provides members with accurate program and organizational information requiring explanation or interpretation.
• Maintains consistent documentation of all member interactions in the CRM in accordance with AZPM standards.
• Helps with departmental research using approved tools and reports to identify mid-level members with retention, upgrade, or higher-level giving potential.
• Identifies members who may benefit from deeper engagement, recommends referral and assists in coordinating seamless transitions when appropriate.
• Manages member reports to track engagement patterns and may help identify opportunities for additional support.
• Drafts and personalizes stewardship, cultivation, and solicitation communications using approved templates and messaging guidelines.
• Collaborates and supports member engagement activities, events, virtual experiences, and outreach aligned with the mid-level giving plan.
• Prepares member packets, briefing materials, and follow-up communications to support relationship development and giving conversations.
• Maintains accurate and complete constituent records, including contact reports, stewardship activity, and giving history.
• Generates routine reports on stewardship, and engagement to support advancement operations and planning.
• Compiles basic member profiles and briefing materials as needed.
• Collaborates closely with internal teams to support member retention, stewardship execution, and membership pipeline movement.
• Supports campaigns, projects, and routine member touch-points for Development, Membership, and AZPM teams.
• Assists with preparing reports, summaries, presentations, and materials for internal and member-facing use.
• Provides and supports administrative and operational support for membership and advancement activities as assigned.

Knowledge, Skills, & Abilities (KSAs):

• Commitment to excellent constituent service that supports retention, engagement, and long-term philanthropic growth.
• Knowledge of member stewardship, cultivation, engagement, and situational solicitation principles.
• Ability to obtain or provide information requiring explanation or interpretation.
• Ability to follow established policies, procedures, and documentation standards.
• Strong attention to detail and accuracy in data entry, reporting, and record keeping.
• Ability to manage routine tasks and assigned member relationships with consistency.
• Ability to handle confidential constituent information with discretion and adherence to data security standards.
• Clear, relationship-centered communication skills.
• Ability to collaborate effectively within the department and across teams.
• Knowledge of fundraising or membership databases or CRMs.
• Knowledge of coursework or training in fundraising, stewardship, or advancement fundamentals (e.g., AFP, CASE).

This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.