Member Service Representative

Corning, NY

Corning Credit Union is seeking full-time Member Service Representatives to join our team in the Corning, NY market.

Corning Credit Union (CCU) is one of the leading credit unions in the nation with $2.4 billion in assets and more than 160,000 members worldwide. Headquartered in Corning, NY, we also have facilities in Wilmington, NC, Myrtle Beach, SC, and Franklin County, PA.

We exist solely to serve our members. We're committed to helping our members prosper by being a trusted advisor for financial services. We are also committed to fostering a strong service culture within the organization. Teamwork, open communication, and valuing the individual are just a few of the key performance standards that help us provide an exceptional work environment for our outstanding team.

If you share our passion for serving others, then CCU is the place for you to build a rewarding career. In addition to the vast opportunities that exist within the organization, CCU also offers a competitive base salary and annual bonus plan along with an exceptional benefits package. With a strong emphasis on our team and dedication to excellent customer service, Corning Credit Union continues to be an employer of choice across the markets we serve.

Role Summary: As a Member Service Representative I, you will build member relationships through quality service experiences, answer member questions in a knowledgeable, professional manner, and perform a variety of cash handling transactions.

Essential Job Duties

• Maintain appropriate knowledge of core systems and CCU’s products and services
• Present and explain beneficial products to members and assist in meeting their financial needs
• Utilize solid cash handling skills and procedural knowledge to effectively perform a variety of paying and receiving functions
• Answer questions and resolve problems for members by leveraging effective listening and quality service skills
• Perform file maintenance and account changes
• Balance daily transactions, verify cash totals, and investigate and resolve out-of-balance conditions
• Also assumes responsibility for other projects or duties as required or assigned

Required Competencies

• The desire to make serving others a career
• Strong communication skills
• Exceptional attention to detail
• Confidence in promoting appropriate products and services
• Ability to work effectively within a fast-paced environment
• Technical aptitude and experience with Microsoft programs
• Basic math skills
• Cash handling and customer service experience is preferred
• Flexibility to work in any of our Chemung and Steuben County branches is required

Education Requirements

• An Associate degree or other form of secondary education is preferred, commensurate work experience will also be considered
• A high school diploma or GED is required

Experience Requirements

• Prior Teller or customer service experience is preferred but not required, as CCU will provide extensive training to the successful candidate

Communication Skills Requirements

• The ability to read and comprehend moderate to advanced instructions and correspondence
• The ability to write moderate to advanced correspondence within professional etiquette standards
• The ability to effectively present information in one-on-one and small group situations

Physical Requirements
Reasonable accommodations may be made to enable individuals with disabilities to perform the role.

• Ability to work in a repetitive motion for a lengthy period of time
• Prolonged standing
• Lifting requirement exceeds 15 pounds
• Ability to work within a moderately loud, fast paced environment
• Regular use of computer required
• Specific vision abilities required by this position include close vision and the ability to adjust focus from close range to long range

Compensation: The starting Member Service Representative I base pay range is $17.00 - $20.00 per hour. Hiring rates are dependent on several factors, including years of related work experience, education, and geographic location. Corning Credit Union also offers an annual bonus plan as part of its comprehensive compensation package. Additionally, most roles have further levels providing added growth opportunities and earnings potential.

Corning Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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