Member Services Specialist (PART-TIME)

Overall Scope

The Member Services Specialist role is a dynamic position combining customer service, priming sales and reception responsibilities. The primary duties include monitoring the entrance of the facility, checking in customers, and ensuring a welcoming and secure environment.

Responsibilities:

Greeting and Customer Assistance:

• Warmly greet all customers and visitors upon arrival.
• Provide information and assistance to customers regarding store products, services, and policies.
• Address customer inquiries and resolve issues promptly and courteously.

Security Monitoring:

• Monitor the entrance of the facility to ensure only authorized individuals enter.
• Check in customers and verify identification as per company policy.
• Conduct regular security checks and patrols to maintain a safe environment.
• Report any suspicious activities or security concerns to management.

Customer Check-In:

• Verify customer information and ensure compliance with entry requirements.
• Maintain accurate records of all customer check-ins.
• Assist customers with the check-in process, providing guidance as needed.

Emergency Response:

• Respond promptly and appropriately to any security incidents or emergencies.
• Assist in evacuations or other emergency procedures as required.
• Coordinate with law enforcement or emergency responders if necessary.

Collaboration and Communication:

• Work closely with other team members to ensure a cohesive and efficient operation.
• Communicate any security or customer service issues to the appropriate personnel.
• Participate in regular team meetings and training sessions.

Qualifications:

• Experience: Cannabis and/or sales experience. Reception experience.
• Skills: Excellent communication and interpersonal skills. Ability to handle stressful situations calmly and efficiently.
• Physical Requirements: Ability to stand for long periods and perform routine security checks.

Compensation:

• Hourly Rate: $19 per hour, depending on experience and qualifications.
• Benefits: 40% Employee discount

Job Type: Part-time

Pay: $19.00 per hour

Application Question(s):

• Are you at least the of 21?
• Are you available to work on the weekends?
• Are you available to work evenings?

Experience:

• Front desk: 1 year (Preferred)

Work Location: In person