Membership and Marketing Intern

WHAT WILL YOU DO

• Manage the membership inbox and ensure all emails are responded to, recorded, and/or forwarded to the appropriate department
• Receive incoming calls, answer questions and/or forward to the correct department
• Follow up with each application received to confirm receipt and request any missing information
• Log all enquiries accurately on the membership CRM with a high level of attention to detail and accuracy
• Receive all membership application forms and input them onto the membership CRM
• Keep Members informed of the status of their application when appropriate
• Keep the membership mailing list up-to-date and liaise with the Marketing Team in regard to any updates to Member contact information
• Attend Member events, as and when required
• Ensure that there is sufficient stock of membership stationery, forms and materials at all times and create purchase requests for anything required

WHAT WE ARE LOOKING FOR

The successful candidate will have the following experience and skills

• Excellent level of English, written and spoken
• Be prepared to work in a fast paced environment
• Be proficient in Microsoft Office
• Have strong organisational and time management skills with a high degree of flexibility
• Excellent team management, communication and listening skills
• Demonstrate integrity in all dealings and maintain high level of confidentiality
• Ability to work long shifts and stand for the extended period of time