Membership Coordinator

The IIDA Member Services Coordinator provides high-level administrative and operational support to IIDA’s Membership Department, which oversees the following initiatives: Individual/Corporate Membership, Student Programs, CEU/Education Programs, Chapter Governance, and the IIDA Foundation.

This position is responsible for assisting with membership recruitment, retention, engagement initiatives, and day-to-day member services activities. The ideal candidate is extremely organized, detail-oriented, and passionate about delivering exceptional service to current and prospective members.

Key Responsibilities:

Membership Administration:

• Maintain and update member records in the association’s database or CRM system.
• Process new memberships, renewals, payments, and updates accurately and efficiently.
• Generate membership reports and dashboards to track key performance metrics.
• Ensure the accuracy and confidentiality of all membership data.

Recruitment & Retention Support:

• Assist in implementing member recruitment and retention campaigns, including email outreach, direct mail, and digital marketing efforts.
• Coordinate follow-up communications with prospective and lapsed members.
• Conduct outreach to potential members and respond promptly to inquiries.

Member Engagement:

• Provide outstanding customer service by responding to member questions and requests via phone and email.
• Support the planning and execution of member events, webinars, and networking opportunities.
• Assist in gathering member feedback and satisfaction data to inform program improvements.

Administrative Support:

• Schedule meetings, prepare agendas, and take minutes for membership-related priorities.
• Collaborate cross-functionally with communications, marketing, and sales departments to support association initiatives.
• Perform general administrative duties, including correspondence, document preparation, and record keeping.

Qualifications:

Education & Experience:

• Associate’s or Bachelor’s degree preferred, or equivalent combination of education and experience.
• 2–4 years of administrative, customer service, or membership support experience (association or nonprofit experience preferred).

Skills & Competencies:

• Strong organizational and time-management skills with the ability to manage multiple priorities.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Experience with membership databases, CRM systems (e.g., Fonteva), or AMS platforms preferred.
• Demonstrated ability to work independently and collaboratively in a team environment.
• Professional demeanor with a commitment to providing exceptional service.

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person