Memory Care Coordinator

See Requirements

Minimum Eligibility Requirements

• Ability to communicate effectively with Residents, families, staff, vendors, and the general public
• Must have compassion for and desire to work with the elderly and understand that for each resident the facility is considered the Resident's home
• Must demonstrate the ability to work responsibly as a team member as well as an individual
• Must be honest, ethical, fair, dependable, respect confidentiality and the rights and privacy of others
• Must meet all health requirements
• Must pass a criminal background check
• Must be able to perform duties and responsibilities (essential job functions), with or without reasonable accommodation

Essential Functions

• Caregiver scheduling and resident assignments, working within the department allowances
• Coordinate admissions with marketing and Administrator to be sure accommodations are as delivered and care is immediately implemented
• Family/Resident admission interviews
• Immediately bring prohibited conditions or at-risk Residents in need of a higher level of care to the attention of the Administrator
• Coordinate care planning within community policy
• Arrange transportation as desired by the Resident
• Arrange for resident special needs involving other departments, verifying follow through
• Function as a liaison with families ensuring particular needs/requests/complaints are addressed
• Inform the Executive Director, in writing and verbally, of all family or Resident complaints
• Monitor staff performance, providing or arranging assistance as needed
• read all communication notes regarding the community between the caregiver shifts
• Coordinate staff training and in-service schedules with the Administrator
• Supervise the medication room and orders, working with the supervising Medication Aides and Caregivers
• Other duties assigned
• Required to stay alert and attentive during scheduled work hours

Customer Service

• Responsible for ensuring that all employees are providing excellent customer service to internal and external customers
• Perform job duties for Residents and team members in a courteous and professional manner
• Taking the initiative to ensure resident safety and satisfaction is a priority
• Meet and greet visitors in a friendly, helpful manner
• Communicate professionally and cooperate with the supervisor and all community personnel

Residents rights

• Ensure compliance and understanding of all regulations regarding residents' rights

Working conditions

• Scheduled hours; possible overtime
• subject to frequent interruptions
• Is involved with residents, personnel, and visitors under all conditions and circumstances
• Is subject to callback during emergency conditions

Physical/sensory requirements

• Medium work: the ability to exert 10-35 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects
• Must be able to move intermittently throughout the day
• Must function independently and have flexibility, personal integrity, and the ability to work effectively with Residents and staff
• Must be able to relate to and work with the ill, disabled, elderly, emotionally upset, and at times, hostile people within the community