Men's Services Leader

Do you feel called to work in a Christian Ministry?

Do you want to work where you make a difference in the lives of others?

Join us at the Atlanta Mission, where we make a difference in the lives of over 1000 men, women, and children every day by providing food, shelter, clothing, counseling, vocational and spiritual guidance. We get to witness radical life transformations.

The Make Progress Leader provides strategic leadership, operational oversight, and team development for a core component of Atlanta Mission’s long-term transformation programming at The Shepherd’s Inn. This role is ideal for an experienced people manager and program leader who thrives in building strong teams, managing performance, and ensuring programs run with excellence, consistency, and measurable impact.

This leader is responsible for overseeing staff, managing program execution, strengthening systems and processes, and ensuring clients progress effectively through individualized service plans in a Christ-centered residential environment.

Essential Duties and Responsibilities:

Program & Operational Leadership

• Develop, manage, and continuously improve programs, services, and daily operations to ensure alignment with Atlanta Mission’s transformation model and organizational goals
• Provide clear vision, structure, and direction for program execution while maintaining flexibility in a dynamic residential environment
• Manage program schedules, services, and interventions to ensure efficiency, consistency, and effective client progression
• Ensure curriculum, interventions, and service delivery models are aligned, implemented with fidelity, and evaluated regularly
• Identify, assess, and implement best practices to improve outcomes, effectiveness, and client experience
• Produce and analyze reports related to program performance, client progress, and service delivery throughout the client lifecycle

Team Leadership & Performance Management

• Recruit, hire, onboard, coach, and evaluate team members with diverse skill sets across clinical and non-clinical disciplines
• Set clear performance expectations and hold staff accountable through regular feedback, goal setting, and performance evaluations
• Foster a highly engaged, mission-aligned team culture focused on collaboration, professionalism, and excellence
• Facilitate team meetings, trainings, and interdepartmental collaboration to ensure clarity of roles, precision of processes, and consistency of services
• Support staff development and succession planning through coaching and skill-building opportunities

Collaboration & Organizational Partnership

• Collaborate with internal departments and campus leadership to enhance operational support, service integration, and overall client experience
• Participate in organizational and program design efforts to assess strengths, identify gaps, and implement improvements
• Ensure smooth internal communication with stakeholders to support effective execution of policies, procedures, and initiatives

Client Progress & Safety Oversight

• Oversee systems that track and monitor client progress against personalized service plans
• Ensure appropriate documentation, data integrity, and use of database systems to support reporting and decision-making
• Provide leadership presence on campus during emergencies or critical decision-making situations, prioritizing safety and securit

You will uphold the following Christ-Centered values:

• Humbly Serve: You strive to live, Love and Lead like Jesus
• Faithfully Steward: You honor and wisely use the time, talent and treasures that God has provided
• Courageously Innovate: You are driven towards excellence, you continuously learn, adapt and improve
• Joyfully Celebrate: You intentionally appreciate and recognize all that God is doing in and through all the stakeholders of Atlanta Mission.
• Strength in Unity: You embrace God’s desire for oneness and kingdom-focused unity.

Position Requirements:

• Minimum 3 years of professional experience, with at least 2 years in a leadership or supervisory role
• Demonstrated success in managing employee performance, leading teams, and driving programmatic results
• Experience overseeing programs, operations, or service delivery in human services, nonprofit, residential, or mission-driven environments
• Strong operational mindset, including experience with budgets, workflows, and navigating ambiguity while meeting objectives
• Proficiency in database systems and program management software
• Understanding of interdisciplinary services, including counseling, social work, vocational, or case management supports
• Proven ability to identify, innovate, and implement best-practice techniques and interventions
• Excellent communication skills with the ability to influence, engage, and align teams (written, verbal, and presentations)
• Strong relational skills with the ability to lead and connect with individuals from diverse backgrounds and life experiences

Supervisory Requirements:

• Direct supervision of an interdisciplinary team comprised of both clinical and non-clinical staff
• Responsible for staff performance management, development, and alignment with program goals and organizational values

Physical Requirements:

• Position requires remaining stationary for long periods of time and to move and walk to various locations, climb stairs, stoop, kneel, reach, pull, push, bend and twist.
• Must have the ability to operate a computer, intranet services, and systems to maintain electronic health records. Must also have the ability to operate other office equipment, such as a copy machine, calculator and computer printer
• Must be able to communicate accurate information
• Must be able to occasionally lift and/or carry up to 10lbs

Environmental Job Requirements:

• Occasionally exposed to outdoor weather conditions during events
• Moderate noise as in a business office environment
• Lower exposure risk to communicable diseases as described by OSHA

Special Job Requirements:

• While this position will primarily serve one campus, this position will require travel to additional campuses associated with Atlanta Mission for training and inter-departmental collaborative meetings.

What we Have to Offer You & Your Family

Employee Benefits:

• Retirement Savings with Matching Contribution
• Medical Insurance
• Dental & Vision Insurance

Employer Paid Benefits:

• 10 Paid Holidays
• 4 Mental Health Days
• Life Insurance
• Short-Term Disability
• Travel Assistance Program
• Employee Assistance Program (EAP)
• Medical Concierge
• Spiritual & Professional Training & Development